05-溝通感悟(完整版)
【正文】 t to be sure of what you just said Therapeutic Response Tell me about your incident and how it might related to your sadness now If I heard you accurately, you said,2024/11/16,96,Criticism of others,Nontherapeutic Response C: The staff members on the evening shift let me smoke two cigarettes N: The evening shift always break the rules. On this shift we follow the one cigarette per break policy C: My daughter is hateful to me N: She must be just awful to live with Therapeutic Response N: The policy is one which we will follow N: It sounds like you have a rough time right now with you daughter,2024/11/16,97,Premature interpretation,Nontherapeutic Response I think this is what you really mean You may think that way consciously, but unconsciously you believe Therapeutic Response What do you think this mean? So you think,2024/11/16,98,謝謝! Thank You !,。2024/11/16,1,溝 通 感 悟,武漢大學(xué)HOPE護(hù)理學(xué)院,余 立 平,2024/11/16,2,Objectives,Differentiate between verbal and nonverbal communication Explain four elements of communication Define types of communication,2024/11/16,3,Objectives (continued),Identify factors that influence communication Participate in class activities related to communication process,2024/11/16,4,感悟溝通,尊 重,寬 容,同理心,專業(yè)知識,溝通技巧,2024/11/16,5,Pretest,Communication ?,2024/11/16,6,Pretest,Verbal or nonverbal?,2024/11/16,7,Pretest,Effective or noneffective?,2024/11/16,8,Evaluate Communication,“ 不要擔(dān)心，您的新生兒將會存活下來，他將會有腦癱或近失明現(xiàn)象，或有學(xué)習(xí)障礙，可能永遠(yuǎn)不會走路，但仍能正常的生活。 Therapeutic response,2024/11/16,81,Offering false reassurance,Nontherapeutic Response Don’t worry, everything will be fine Every could has a silver lining Things will be better soon, you will see Therapeutic Response I know you have a lot going on right now. Let’s make a list and begin to discuss them one at a time. Working toward solutions will help you to get through this.,2024/11/16,82,No listening,Nontherapeutic Response I’m sorry, what did you say? Could you start again? I was listening to other client. Therapeutic Response That’s listening, please elaborate I really hear what you are saying, It must be difficult.,2024/11/16,83,Offering approval,Nontherapeutic Response That’s good I agree, I think you should have told him Therapeutic Response What do you think about what you said to him? How do you feel about it?,2024/11/16,84,Minimizing the problem,Nontherapeutic Response That’s nothing compare to that other clients’ problems Every feels that way at times。父母與兒子所在學(xué)校輔導(dǎo)員聯(lián)系才幫著這位學(xué)生補(bǔ)辦了飯
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