銀行學(xué)會(huì)客戶經(jīng)理管理培訓(xùn)教材(完整版)
【正文】 the Fortune 100 panies use SAS ? Award winning technology ? Proven ability to integrate information from all electronic and traditional channels ? Scalable, open solutions 27 Copyright 169。 :56:3506:56:35March 17, 2023 ? 1他鄉(xiāng)生白發(fā)，舊國見青山。 :56:3506:56Mar2317Mar23 ? 1世間成事，不求其絕對(duì)圓滿，留一份不足，可得無限完美。 , March 17, 2023 ? 閱讀一切好書如同和過去最杰出的人談話。 2023年 3月 17日星期五 6時(shí) 56分 35秒 06:56:3517 March 2023 ? 1一個(gè)人即使已登上頂峰，也仍要自強(qiáng)不息。勝人者有力，自勝者強(qiáng)。 。 2023年 3月 17日星期五 6時(shí) 56分 35秒 06:56:3517 March 2023 ? 1做前，能夠環(huán)視四周；做時(shí)，你只能或者最好沿著以腳為起點(diǎn)的射線向前。 , March 17, 2023 ? 雨中黃葉樹，燈下白頭人。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only SAS CRM Solution Architecture 23 Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only The Role of Customer Intelligence: Operational Effectiveness ? What skills should be available? ? ? Am I achieving service levels? ? How should I divide resources across customer groups? ? ? How should I divide resources across channels? ? What capacity should I purchase? ? ? Which service and channels are being used and by whom? Can I effectively allocate resources based on customer value? What resources should I allocate throughout the day (and night)? Best practice who is delivering the best service? Sample Questions 15 Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only The Role of Customer Intelligence: Strategic Focus 7 Copyright 169。Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only The Role of Customer Intelligence: Strategic Focus ? Focus resources ? Focus investment ? Focus on right ? customer groups ? services ? products ? channels ? aspects of quality ? Customer base is an Asset ? Communicate objectives to the business 8 Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only The Role of Customer Intelligence Learning Focus 16 Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only SAS CRM Solution Architecture 24 Copyright 169。 06:56:3506:56:3506:563/17/2023 6:56:35 AM ? 1以我獨(dú)沈久，愧君相見頻。 上午 6時(shí) 56分 35秒 上午 6時(shí) 56分 06:56: ? 沒有失敗，只有暫時(shí)停止成功！。 2023年 3月 上午 6時(shí) 56分 :56March 17, 2023 ? 1少年十五二十時(shí)，步行奪得胡馬騎。 :56:3506:56:35March 17, 2023 ? 1意志堅(jiān)強(qiáng)的人能把世界放在手中像泥塊一樣任意揉捏。 2023年 3月 上午 6時(shí) 56分 :56March 17, 2023 ? 1業(yè)余生活要有意義，不要越軌。 上午 6時(shí) 56分 35秒 上午 6時(shí) 56分 06:56: ? 楊柳散和風(fēng)，青山澹吾慮。 06:56:3506:56:3506:563/17/2023 6:56:35 AM ? 1成功就是日復(fù)一日那一點(diǎn)點(diǎn)小小努力的積
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