創(chuàng)建基于流程的可靠的組織(完整版)
【正文】 ion: Slide 6 Structures Influence Behavior ? Organizations need to use processoriented structures and systems ? Examples: 187。Company is assured that it has the same priorities as its customer J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 21 Benefits of Organizing by Processes ? Process plexities and dynamics are better understood 187。Teambased rewards and incentives 187。Process metrics J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 7 Customers Care About “Total” J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 8 Processes (Not Functions) Create Value CrossFunctional Process Ramp。Behavior is “guided” toward optimizing the entire process ? Customer’s view of “total” is mirrored 187。Activitybased accounting and budgeting 187。Alternative initiatives can be pared J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 22 Example: Clear Images, Inc. Image Documents Prepare Documents Scan Documents Customer Service Ining documentation from supporting sites J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 23 Example: Clear Images, Inc. PREPARE DOCUMENTS SCAN DOCUMENTS J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 24 Example: Clear Images, Inc. SCAN DOCUMENTS SCANNED PAGE PREPARED PAGE UNPREPARED PAGE Input Process
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