香港科技大學(xué)圖書館(完整版)
【正文】 ork of libraries ? Include libraries, consortia, museums, “Aska” and Expert Services . Cornell University, National Library of Canada, National Library of Australia, Harvard, Yale ? Three Pilot Phases starting Feb. 2021 ? Resource Databases : Member profiles (. hours, collections, patron groups, staff strength) Knowledge Base of Q amp。 As. ? Conceptual Flow of Q amp。 A database Direct difficult questions to CDRS Exposure to a wider variety of questions Status Developments of DRS G) Commercial Services 商業(yè)服務(wù) ? Ask Jeeves 7 million Qs with answers amp。A services that connect users with individuals who possess specialized subject or skill expertise. Current DRS offer 2 main types of expertisesubject matter (providing mostly factual information) and process (providing mostly resource referral and instruction). –Virtual Reference Desk 網(wǎng)上問答服務(wù) , 連接讀者與專家 . 兩種服務(wù) : 主題答案和指示過程 4. Quality of DRS according to VRF DRS的特質(zhì) ? Accessible or webbased query forms 易於接近的 ? Fast turnaround – . 100% within 12 working days 快速 ? Clear response policy 回覆措施要清楚 ? Interactive – . realtime reference interviews 交互式 ? Instructive 指導(dǎo)性 ? Authoritative 權(quán)威性 ? Training – to prepare experts 訓(xùn)練安排 ? Private 保密 ? Reviewed 經(jīng)評(píng)論的 ? Publicize 推廣的 5. Developments of DRS DRS 的發(fā)展 A) Email 電子郵件 ? 1994 ALA Guidelines for Electronic Mail Reference Service Describe the services offered 服務(wù)說明 Types of questions handles, not handled
教學(xué)課件相關(guān)推薦
鄂ICP備17016276號(hào)-1