香港科技大學(xué)圖書館-全文預(yù)覽
【正文】 working days 快速 ? Clear response policy 回覆措施要清楚 ? Interactive – . realtime reference interviews 交互式 ? Instructive 指導(dǎo)性 ? Authoritative 權(quán)威性 ? Training – to prepare experts 訓(xùn)練安排 ? Private 保密 ? Reviewed 經(jīng)評論的 ? Publicize 推廣的 5. Developments of DRS DRS 的發(fā)展 A) Email 電子郵件 ? 1994 ALA Guidelines for Electronic Mail Reference Service Describe the services offered 服務(wù)說明 Types of questions handles, not handled 答與不答問答種類 Frequency the mailbox is checked 檢查郵箱次數(shù) Response time 回覆時間 Confidentiality 機密 Priorities 優(yōu)先順序 Others: how statistics are kept how service is evaluated 其他 如數(shù)據(jù)的處理與服務(wù)評估 5. Developments of DRS A) Email 電子郵件 ? Pros: convenience and privacy Cons: delay and no reference interview ? Email Reference Sites by Bernie Sloan 5. Developments of DRS B) Web Forms 網(wǎng)上表格 ? Inter Public Library (IPL) ? Opened in 1995 ? Hosted by University of Michigan School of Information, Dr. Joe James ? Over 10,000 patrons each day, receive 2535 questions a day ? Over 35,000 Inter resources, pathfinders, FARQ ? Patrons submit questions via web form or , software system QRC, Quirk ? Staff and volunteers pick questions to answer, sent answers back via , a few days 3 days ? Questions sent to archive, message tracking history 檔案 , 信息跟 5. Developments of DRS C) Video Conferencing – UC Irvine 視象會議 ? Apple VideoPhone Kit software camera microphone color conferencing capability fast connection to the
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