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Inter Timbuktn program (a document sharing capability allowing the librarian to log into the same Medline session as the remote user) ? Audio, video, chat window, whiteboard ? Students’ ments : excited about this hightech, demand document delivery of fulltext articles Developments of DRS D) Ask a Service ? Virtual Reference Desk VRD sponsored by ERIC, US Dept of Education, supported from White House Office of Science amp。 A Developments of DRS G) HKUST’s Experience in CDRS 科大圖書館的經驗 ? Reference Department 6 Librarians and 3 support staff ? Our Reference Services Reference Collection 13,000 volumes Reference Counter open 76 hours/week Answer by in person visit, by phone, by , by web form 13 Librarians and 10 support staff Reference Enquiry Statistics HKUST’s Experiences in CDRS ? Our Bibliographic Instruction Provided 251 Classes to 6,818 Attendees in 1999/2021 Developed Information Literacy Tutorial 16 Pathfinders, 50 Library Instruction Notes, 32 Database Search Guides Class Evaluation: In a sample of 31 classes in 199798, 95% participants “remended” the classes to others ? Other services: Electronic Information Service, Liaison with Schools, Collection Development, Library Committee HKUST’s Experiences in CDRS ? Participation in CDRS ? Vague questions Wrongly matched questions Time spent No reference interviews Collection profile Legal issues ? Fun and challenging Access to Q amp。 List of Websites