【正文】 ....................................................................................................... 4 項(xiàng)目背景 ................................................................................................................................................4 項(xiàng)目定位 ................................................................................................................................................5 項(xiàng)目建設(shè)目標(biāo) ........................................................................................................................................5 2 項(xiàng)目建設(shè)內(nèi)容及規(guī)模 ......................................................................................................... 7 項(xiàng)目建設(shè)內(nèi)容 ........................................................................................................................................7 項(xiàng)目建設(shè)范圍及規(guī)模 ...........................................................................................................................7 3 項(xiàng)目需求分析 ................................................................................................................... 9 目前存在的問題和需求 .......................................................................................................................9 服務(wù)對象及需求分析 ...........................................................................................................................9 游客需求分析 ...............................................................................................................................9 管理部門及相關(guān)單位需求分析 ............................................................................................... 11 服務(wù)功能需求 ..................................................................................................................................... 11 系統(tǒng)建設(shè)必要性 ................................................................................................................................ 13 4 項(xiàng)目總 體設(shè)計(jì) ................................................................................................................. 17 項(xiàng)目設(shè)計(jì)原則 ..................................................................................................................................... 17 項(xiàng)目總體架構(gòu) ..................................................................................................................................... 18 基礎(chǔ)層 ........................................................................................................................................ 19 數(shù)據(jù)層 ........................................................................................................................................ 19 應(yīng)用層 ........................................................................................................................................ 20 保障體系 .................................................................................................................................... 21 網(wǎng)絡(luò)拓?fù)? ............................................................................................................................................. 22 關(guān)鍵技術(shù) ............................................................................................................................................. 22 面向服務(wù)的體系結(jié)構(gòu)（ SOA） ................................................................................................. 22 J2EE 技術(shù)體系 ............................................................................................................................... 23 XML 數(shù)據(jù)交換標(biāo)準(zhǔn) ......................................................................................................................... 23 WebGIS 技術(shù) ................................................................................................................................... 23 5 各子平臺設(shè)計(jì)及實(shí)施方案 ................................................................................................ 24 旅游指揮調(diào)度服務(wù)平臺 .................................................................................................................... 24 旅游景區(qū)視頻監(jiān)控系統(tǒng) ........................................................................................................... 24 旅游指揮 調(diào)度中心 .................................................................................................................... 29 旅游公共事件響應(yīng)系統(tǒng) ........................................................................................................... 33 實(shí)時(shí)通訊系統(tǒng) ............................................................................................................................ 36 旅游咨詢、投訴聯(lián)動(dòng)服務(wù)平臺 ....................................................................................................... 36 旅游呼叫中心擴(kuò)容 .................................................................................................................... 36 旅游 12301 服務(wù)熱線系統(tǒng)升級 ............................................................................................... 37 旅游信息發(fā)布、市場營銷及電子商務(wù) 綜合服務(wù)平臺 .................................................................. 37 3 服務(wù)平臺總體架構(gòu)設(shè)計(jì)及中心數(shù)據(jù)庫建設(shè) .......................................................................... 37 旅游電子商務(wù)系統(tǒng) .................................................................................................................... 39 旅游 網(wǎng)站集群 ............................................................................................................................ 41 觸摸屏無線聯(lián)網(wǎng)及發(fā)布系統(tǒng)升級 ........................................................................................... 46 旅游信息短信及其他終端發(fā)布系統(tǒng) ...................................................................................... 47 系 統(tǒng)軟硬件配置 ........................................................................................................................ 47 旅游信息數(shù)據(jù)采集、決策分析平臺 ............................................................................................... 49 數(shù)據(jù)信息標(biāo)準(zhǔn)規(guī)范制定 ..................................................................