【正文】 ting high performance achievement through rewards. ? % Employees Who Agree and Strongly Agree The Best WalMart I receive adequate recognition (beyond pensation) for my contributions and acplishments 68% 36% My performance has a significant impact on my pay 62% 27% This anization motivates me to contribute more than is normally required to plete my work 66% 44% Hewitt Associates Inspiring Great Performance ? Best Employers better define and implement structure, policies, and resources that enhance productivity and support achievement of business objectives. ? % Employees Who Agree and Strongly Agree The Best WalMart The anization’ s policies and procedures allow me to provide great customer service. The tools and resources I have allow me to be as productive as possible 63% 35% Hewitt Associates Ensuring Employees Feel Valued ? Best Employers create employee ownership through trust and empowerment. Leaders walk the talk. % Employees Who Agree and Strongly Agree The Best WalMart I have the authority to make the decisions necessary to do my job well 61% 49% Hewitt Associates Ensuring Employees Feel Valued ? Best Employers create a more pelling employment relationship between employees and employers by treating employees as valued assets and partners. % Employees Who Agree and Strongly Agree The Best WalMart I am made to feel like a valued member of this anization 56% 40% I get a sense of acplishment from my work 74% 49% Training opportunities are available to help me build new skills. 76% 58% Hewitt Associates Suggested Initiatives Hewitt Associates ? Need WalMart’ s input to develop Hewitt Associates Best Practices for Achieving Sustained Engagement Results Hewitt Associates What Makes The Best, Best? ? The Best Employers in Asia study reveals that Best Employers demonstrate three basic characteristics across all markets, including China: – Best Employers consistently inspire great performance from their people。 S C l u b sT O T A L C H I N AL o g i s t i c sT O T A L C H I N AH o m e O f f i c eHewitt Associates Participant Profile – By Grade 8 9 4 , 6 %3 , 3 7 7 , 2 1 %1 1 , 1 3 3 , 6 8 %7 4 7 , 5 % S G ra d ea n d a b o v e A C G ra d e D HG ra d e N ore s p o n s e Hewitt Associates S a ti s f a c ti onH o w m u c h I li k et h in g s h e r eC ommi tm e ntH o w m u c h I w a n tt o b e h e r eE nga ge me ntH o w m u c h I wa n tt o a n d a c tu a l ly d oto im p r o v e o u rb u s in e s s r e s u lt sEngagement ? Satisfaction Hewitt Associates Engagement Background Consistently speak positively about the anization to coworkers, potential employees, and most critically, customers (current and potential) Say An intense desire to be a member of the anization Stay Exert extra effort and engage in work that contributes to business success Strive ?What is Engagement? – Engagement is the state of emotional and intellectual involvement or mitment of an employee to an anization. – Significant research and experience show strong evidence that higher levels of Engagement bined with appropriate capability produce stronger business results and sustainable petitive advantage. – Engaged employees are productive, innovative and take ownership of their results. Three key behaviours indicate strong Engagement. Hewitt Associates The Engagement Model Procedures ? Policies ? Processes ? Valuing People ? Processes Compensation ? Pay ? Benefits People ? Senior Management ? Business Unit Manager ? Immediate Manager ? Co–workers ? Diversity Opportunities ? Career Opportunities ? Recognition ? Training Quality of Life ? Work/Life Balance ? Physical Work Environment ? Safety ? Location Engagement Work ? Intrinsic Motivation ? Influence ? Work Tasks ? Resources Hewitt Associates – In the Engagement Survey, employees responded to each item by indicating their level of agreement/disagreement with particular attributes and behaviours in the anization. – An overall Employee Engagement is calculated from employee respo