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【正文】 ntly有效發(fā)問l Listening and observing聆聽及觀察l Taking notes and preparing summaries筆錄及總結(jié)25Focus Group: Characteristics專注小組：組織l Lasts 1–2 hours 一至兩小時l Consists of 8–12 people who:每組 8~12人187。 The questions 問題187。Thank participants for their contributions多謝參予187。Encourage participation 鼓勵發(fā)言187。 Select participants 選擇成員187。 Set date for contract review時間19Contracting Goalsl Collaborative consulting relationship 協(xié)作的關(guān)係l Agreement on: 協(xié)議內(nèi)容187。Ask what’s happened so far 過去的發(fā)展187。With authority to implement your remendations有權(quán)去執(zhí)行建議187。 Build client credibility and maintain strong client relationships throughout the consulting process.在客戶心中建立聲譽(yù)及良好的關(guān)係2Overviewl Fundamentals of consulting管理諮詢的基本概念l Peter Block’s model彼得模式l Key principles in consulting flawlessly顧問的主要原則3Consultant 顧問 / 諮詢師A Professional Person . . .一個專業(yè)人士187。Demonstrate eagerness to help 願意幫助187。Identify decision maker(s) 有權(quán)決定者18Exploration Meeting Process(continued)l Agree on next steps 同意下一步187。Have particular knowledge/experience with the topic, or成員對所討論的課題有一定的認(rèn)識187。 A closing section 小結(jié)l Review the guide with the client and make modifications, as needed跟客戶先溝通才訂出最後版本 28Ground Rules 規(guī)則l All points of view are encouraged and accepted所有的看法均被鼓勵及接受l Silence is OK靜默是可接受l One person speaks at a time每次只有一人發(fā)言l Disagreement is ok, but no personal attacks可以反對別人的看法 ,但不可作出人身攻擊 l Confidentiality will be maintained保密29Facilitator Tasks引導(dǎo)者的工作l Conduct introductor
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