【正文】 nts are the reason there is a college. 42 Battling Burnout: Five Survival Tips 1. Never take the work personally. When students plain, they are not plaining about you personally. 2. Don39。 :59:2307:59Feb236Feb23 1故人江海別，幾度隔山川。 07:59:2307:59:2307:592/6/2023 7:59:23 AM 1成功就是日復(fù)一日那一點(diǎn)點(diǎn)小小努力的積累。 , February 6, 2023 閱讀一切好書如同和過(guò)去最杰出的人談話。 2023年 2月 6日星期一 7時(shí) 59分 23秒 07:59:236 February 2023 1一個(gè)人即使已登上頂峰，也仍要自強(qiáng)不息。勝人者有力，自勝者強(qiáng)。 2023年 2月 6日星期一 上午 7時(shí) 59分 23秒 07:59: 1楚塞三湘接，荊門九派通。 2023年 2月 上午 7時(shí) 59分 :59February 6, 2023 1行動(dòng)出成果，工作出財(cái)富。t let that give you a warped perspective of the world. 43 Five Ways to Add Some Fun to Your Workday Work in a perk. Breathe. Several times during the day, pause for three slow, deep, relaxing breaths. Keep stress relievers on hand. Celebrate small victories. Review your successes at the end of the day. Think about what you did well. 44 10 Tips for Keeping Fresh and Cool Under Pressure Take brisk walks on your break. Post motivational quotes on your phone or around your workstation. Get more sleep at night. Take breaks with positive coworkers. Share your feelings about work with friends and family members. Eat a healthy lunch. Listen to motivational tapes on your way to work. Make time for your hobbies. Keep a funny picture near your phone so you remember to smile. Allow yourself one five minute phone call to a friend. 45 At the End of the Day…. At the end of the day, spend a few moments reflecting On what you have acplished. Tally up the good experiences against the bad. Sure, there are always angry students and those you can never please. Because you are a professional, it39。t know, try to be helpful (within reason). 7. They don39。ve learned something. Assure those affected by your error that it won39。s been a pleasure to serve you. You39。t want to be disturbed. He/She is unavailable at the moment. Would you like to leave a message on his/her voic? She is busy She is unavailable at the moment. Would you like to leave a message on his/her voic? Conversation Techniques Acceptable Responses 19 Conversation Techniques Acceptable Responses Cont’ To answer, lamely, a caller‘s question with, ―No, I don‘t know,‖ suggests what? But to say, ―No, I‘m sorry I don‘t know, but... ―Mr./Ms X may have an answer for that problem. Shall I transfer you to him/her. or ―If you would like to ?hold‘ for a minute, I‘ll get Mr./Ms X to see if they have an answer for you.‖ These ments at least suggest to the caller that you are interested in trying to help. Do you want the name of the caller? Then try: ―May I tell him/her who called?‖ ―I‘m sure Mr./Ms X would like to know who has called.‖ ―When he/she returns, may I tell him/her who called?‖ 20 Conversation Techniques When Leaving the Line When you need to leave the line during a conversation: Say how long it will take, and then: Ask your caller if he/she will hold the line, or if he/she would prefer that you take a message. ―Check in‖ with your caller if you have to be away from the line for more than a minute, with ―It will take me a few minutes more to find that information。t feel you have cut them off. 15 Transfer Calls Quickly and Correctly. Correct transfer of a call requires the one who answers the telephone to get adequate information for correct referral. When a call must be transferred, the most desirable procedure is to tell the caller to whom he/she will be transferred, ―I‘ll give you Ms Brown。1 Telephone Etiquette Facilitator Mae Martin 2 Objectives: At the end of the Workshop, the participants will be able to: Use effective call greetings as a caller and receiver Project Del Mar‘s image in a positive manner Practice good telephone techniques and telephone manners Use appropriate language during telephone conversations Speak with an effective telephone voice Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects Manage Difficult Calls Learn to manage stress levels during calls 3 Key Topics Your first impression Your voice Tips and preparing mentally Answer close etiquette Frustrations for callers Coping with difficult people 4 YOUR FIRST IMPRESSION 5 Etiquette Essentials From Start to Finish Learn the best greeting to make a positive first i