【正文】 ...............................................28. 企業(yè) IT 管理服務(wù)中心的目的——提供高質(zhì)量的企業(yè)業(yè)務(wù)支持 ..........................................................28. 企業(yè) IT 管理服務(wù)中心的組織結(jié)構(gòu)及運(yùn)作流程 .......................................................................................31. 基于以上管理模式實(shí)現(xiàn)的企業(yè)管理功能分析 .....................................................................................................37. 網(wǎng)絡(luò)管理功能分析 .....................................................................................................................................37. 自動(dòng)搜索與監(jiān)控分析 .................................................................................................................................38. 幫助臺(tái)分析 .................................................................................................................................................39. WEB 服務(wù)器的管理分析 ...........................................................................................................................40. 軟件管理分析 .............................................................................................................................................41. 安全管理分析 .............................................................................................................................................41. 事件/狀態(tài)/例外管理 ...................................................................................................................................43. 存貯管理分析 .............................................................................................................................................44. 桌面管理分析 .............................................................................................................................................45. 工作流程管理分析 ....................................................................................................................................45. 性能管理分析 ............................................................................................................................................45. 企業(yè) IT 管理其他方面分析 .......................................................................................................................463. 從企業(yè) IT 資源管理中創(chuàng)造業(yè)務(wù)效益 ...............................................................................................................................48. 概述 .........................................................................................................................................................................49. 企業(yè) IT 資源管理所帶來(lái)業(yè)務(wù)價(jià)值的功能定義 ...................................................................................................49. 自動(dòng)化對(duì)服務(wù)提高和過(guò)程改進(jìn)的影響 .................................................................................................................51. 減少問(wèn)題數(shù)和問(wèn)題解決時(shí)間 .....................................................................................................................51. 通過(guò)預(yù)設(shè)問(wèn)題解決，提高系統(tǒng)的可用性 .................................................................................................53. 從企業(yè)管理中獲得業(yè)務(wù)價(jià)值：現(xiàn)實(shí)生活經(jīng)驗(yàn) .....................................................................................................57. 桌面管理 .....................................................................................................................................................58. 軟件發(fā)布 .....................................................................................................................................................59. 輸出管理 .....................................................................................................................................................59. 事件管理 .....................................................................................................................................................60. 存儲(chǔ)管理 .....................................................................................................................................................60. 桌面幫助 .....................................................................................................................................................61. 使安全管理的使用更容易 .........................................................................................................................61. 工作流程管理 .............................................................................................................................................62. 實(shí)現(xiàn)企業(yè) IT 資源管理獲得業(yè)務(wù)價(jià)值的實(shí)例 ...................................................................................................63. 摘要 .............................................................................................................................................................63. 投資回報(bào) .....................................................................................................................................................65. 提高的可用性?xún)r(jià)值 .....................................................................................................................................68. Unicenter TNG 成本節(jié)約 ...........................................................................................................................70. 特點(diǎn)、描述和益處 .....................................................................................................................................73. EBV 模型的邏輯與 ABC 公司計(jì)算根據(jù) ..................................................................................................864. 企業(yè) IT 資源管理項(xiàng)目成功實(shí)施分析 .............................................................................................................................101. 項(xiàng)目實(shí)施成功的因素 ...........................................................................................................................................101. 企業(yè)級(jí)管理軟件應(yīng)用成功的注意事項(xiàng) ...................................................................................................101. 企業(yè)級(jí)管理軟件應(yīng)用的關(guān)鍵環(huán)節(jié) —— 項(xiàng)目實(shí)施過(guò)程 .......................................................................104. 企業(yè)級(jí)管理軟件實(shí)施成功的保障——專(zhuān)業(yè)咨詢(xún)服務(wù)