某家用電器公司1901服務(wù)控制程序(存儲(chǔ)版)
【正文】 目的 Objective 提供適當(dāng)售后服務(wù)，最大限度地滿足顧客需要。 The customer plains on product quality and service quality handled by any department must be reported to the Quality Department within two hours. And fill in “Quality Information Feedback Sheet”. 對(duì)重大的投訴或多次重復(fù)的質(zhì)量投訴應(yīng)上報(bào)管理者代表，必要時(shí)由管理者 代表及時(shí)上報(bào)總經(jīng)理辦公室。 Preventative Action Control Procedures”. 對(duì)在使用過程中有質(zhì)量問題而要求退貨的處理，執(zhí)行公司退回產(chǎn)品處理制度。由質(zhì)量部組織分析原因，確定責(zé)任部門，執(zhí)行《糾正和預(yù)防措施控制程序》。 Collect User Suggestions and Feed back Quality Information 市場(chǎng)銷售部售后服務(wù)人員和業(yè)務(wù)員對(duì)主要用戶每年至少一次上門或函件、電話、傳真等方式調(diào)查對(duì)產(chǎn)品使用情況和服務(wù)質(zhì)量的意見，填寫〈客戶調(diào)查表〉，反饋到質(zhì)量部。 The objective is of this procedure is to provide appropriate aftersale services and satisfy the customer requirement to its largest extent. 2 適用范圍 Applicable Scope 適用于產(chǎn)品的售后服務(wù)。 The serious plaints or repeated quality plaints shall be reported to the management representative. If necessary, the management representative shall duly report to the GM Offi
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