第3章全球質(zhì)量標(biāo)準(zhǔn)(9講)(存儲版)
【正文】 7 18 19 20 21 22 23 24 The Malcolm Baldrige National Quality Awards ?最有效的自我評價機制之一 ?適用范圍 ?關(guān)鍵特征 ? 重成果 ? 僅戰(zhàn)略指令 ? 目標(biāo)與過程的整合 ? 方法 → 部署 → 成果 25 七大類別 Category 1 Award criteria for leadership. The extent to which top management is involved in creating and reinforcing goals, values, directions, customer involvement and other issues. Category 2 Focuses on how the pany establishes strategic directions and how it sets it tactical actions plans to implement the strategic plans. Concerned with methods, measures, deployment, and evaluation. 26 七大類別 Category 3 Addresses the customer and market focus. The processes for listening to and learning from customers and markets must be evaluated, improved, and kept current. Category 4 Information and analysis relates to the firm’s selection, management, and use of information to support pany processes and to improve firm performance. 27 七大類別 Category 5 Deals with human resources focus. The workforce is to be enabled to develop and use its fu
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