【正文】 Plan in place to reduce the number of plaints 有計(jì)劃來減少投訴。 Environmental protection 環(huán)境保護(hù) All operations of the tenant to ply with all environmental protection laws 所有承租戶的營運(yùn)操作都要符合所有環(huán)境保護(hù)法。 All goods on sale are safe for their intended use and ply with all relevant laws. 所有的商品保證其預(yù)期用途的安全，并且符合所有相關(guān)條例。 Customer Complaints 顧客投訴 Lessee keeping record of plaints and the action taken to put the matter right 承租戶保留投訴以及處理記錄。 Enforcement Authority visits 權(quán)威執(zhí)行機(jī)關(guān)訪問 Records available indicating when visits from officials have taken place 記錄接受過權(quán)威機(jī)構(gòu)訪問的時(shí)間 Tesco have been informed if officials have taken action against lessee 如果 承租戶 受到權(quán)威機(jī)構(gòu)的處分，則需要通知 Tesco。無雇用童工。 Lighting in good condition 照明情況良好 RMU’s /Fixtures/Stalls 移動(dòng) 展臺(tái) /固定裝備 /貨攤 All shelving, counters and RMU’s to be stable and well maintained 所有的貨架 、 柜臺(tái)和移動(dòng)展臺(tái)平穩(wěn)固定并且保養(yǎng)完好。垃圾 運(yùn)到指定位臵， 每日至少清空兩次。檢查表復(fù)印件可由雙方 保管。如果是承租戶營運(yùn)管理控制措施，使用檢查表中的陰影部分進(jìn)行評(píng)估；如果是美食廣場(chǎng)管理，使用檢查表中的所有部分進(jìn)行評(píng)估。 比如： 美食廣場(chǎng) 的某承租戶與 美食廣場(chǎng) 的 其他承租戶共用設(shè)施的地方 。 如果發(fā)現(xiàn)重大風(fēng)險(xiǎn)，就需要和承租戶商討出行動(dòng)計(jì)劃。 On opening: If no high risk products are sold then no audit is required. 開業(yè)時(shí) ：如果不銷售高風(fēng)險(xiǎn)產(chǎn)品，則無需審核。 They will have systems of production that will suggest a level of trust in the legality and safety of their products that will not requires testing. If Tesco staff are involved with lessees in products or services in a way that could affect safety (. handling loose foods) then Food Court Operational Controls must be followed 他們 擁有的生產(chǎn)體系保證了產(chǎn)品的合法性和安全性，他們的產(chǎn)品無需進(jìn)行檢測(cè)。 It is Tesco Group policy to ensure that safety and legality is maintained by ensuring clear responsibilities dependant on the type of lessee, their contract and the degree of risk of their operations and the products that they sell. Tesco 公司的政策 ，是根據(jù)不同的 承 租戶類型、不同的承租合同、承租 戶 不同的營運(yùn)風(fēng)險(xiǎn)等級(jí)以及 他們所 經(jīng)營的不同產(chǎn)品，來確定相應(yīng)的、清晰的職責(zé)劃分，并通過確保這些職責(zé)的實(shí)施而最終 保證 商店街經(jīng)營活動(dòng)的 安全合法 。 LEGAL 商店街管理手冊(cè) – 安全與守法 For TENANTS, FOOD COURTS AND SHORT TERM LEASE HOLDERS 適用于長期承租戶、美食廣場(chǎng)和短期承租戶 Version 版本 Author: Gee Xu 作者：許錦龍 TRADING LAW amp。 Mall management decision chart The relevant requirements should be applied depending on the oute of the mall management decision chart and the assessment of risk. Mall Is the lessee based in a food court with shared facilities Is the lessee a multi national/National/Regional branded business Yes Yes No Product Rules: Branded Due Diligence Rules Operational Standards: Tenant Operations Controls All leases including short term lease and RMU’s Product Rules: Branded Due Diligence Controls Operational Standards: Food Court Controls All leases including short term leesees No Product Rules: Branded Due Diligence Controls except for Short Term leases selling high risk products where Tesco Brand Rules apply. Operational Standards: Food Court Controls No Yes Product Rules: Branded Due Diligence Controls except for Short Term leases selling high risk products where Tesco Brand Rules apply. Operational Standards: Tenant Operations Controls, also apply to RMU’s Is the lessee based in a food court with shared facilities foods? Note: Selfoperated Multi national/National/Regional branded businesses are considered low risk (. McDonald’ s, KFC, Papa John’ s, etc.)We will only check their infectious disease control, fire safety, and pest control by using the highlighted part of the checklists. 商店街管理 決策模式圖 按照商店街管理決策圖和風(fēng)險(xiǎn)評(píng)估的結(jié)果來執(zhí)行相關(guān)的要求。 Each supplier of the lessees must be assessed and approved. 所有承租戶的供應(yīng)商都要經(jīng)過評(píng)估并核準(zhǔn)。并且安排第二次巡查，來跟進(jìn)“ 行動(dòng)計(jì)劃 ”。 Each Lessee must be informed of the number of visits and why. 每位承租戶 必須被告知 審核的次數(shù)和審核的原因。 RMS RMM TLTRCM SGM 3. Include appropriate Tamp。 SLS SGM TLTRCM RMM 8. For Tesco brand products and food court operations store must be able to identify lessee customer plaints and returns and report. 對(duì)于 Tesco 品牌產(chǎn)品和美食廣場(chǎng)承租戶的營運(yùn)，門店必須確認(rèn)其顧SLS SGM TLTRCM RMM MDFCM 客投訴和退貨，并且上報(bào)。 保留培訓(xùn)時(shí)間和再培訓(xùn)時(shí)間的紀(jì)錄 Temperature Control 溫度控制 All hot food adequately cooked and displayed above 65 deg C or controlled display time less than 2 hours 所有熟食都充分煮熟，并保證陳列溫度高于 65度，或陳列時(shí)間控制在 2小時(shí)內(nèi) All cold food below 8 deg C or controlled for less than 4 hours 所有冷藏食品陳列溫度低于 8度，或陳列時(shí)間控制在 4小時(shí)內(nèi) Temperature of refrigerators checked regularly 冷柜溫度定期接受檢查 Cleaning and maintenance 清潔和保養(yǎng) All food surfaces are clean and in good repair 所有的食品接觸表面保持干凈 All floors and walls clean and in good repair, no food waste underneath counters or on floor 所有的地面和墻壁保持整潔，在臺(tái)面下面或地面上沒有廢棄食物。 Pests report and contractors advice followed 蟲害控制報(bào)告和蟲害服務(wù)公司的建議被執(zhí)行 Lessee Unit Number Date N