【正文】 trained to municate more efficiently （ Why） 你認(rèn) 為通過培訓(xùn)人們是否可以更有效地進(jìn)行溝通？ Yes. I think it will be very helpful if employees get chances to attend training courses on interpersonal skills. Such training will enable them to municate more effectively. Part Two: Minipresentation What’s important when…? Communciating management messages to the staff 和員工溝通管理信息需要考慮哪些要點(diǎn)？ ? Overall purpose 整體目標(biāo) ? Feedback on performance 對工作表現(xiàn)的反饋 PASS BEC 新編劍橋商務(wù)英語口試必備手冊 （中高級） 第 11 頁 共 297 頁 ? First of all , I think it’s important to clearly state your overall purpose and expectations. In this way, employee know exactly what they should do to meet work requirements and to achieve performance excellence. In addition to this, providing feedback on their performance is also important. On the managerial part, performance reviews help managers to keep track of possible problems in their own work. On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job. Besides, managers should be more open in sharing information with their subordinates. They should let employees know in advance any proposed changes before they actually occur. This will enhance mutual understanding and trust. 首先，我認(rèn)為清晰的陳述你的總體目標(biāo)和期望是很重要的。請你們共同協(xié)調(diào)這一計(jì)劃。你知道 … B：是的，你說的很對。我們也可以用漫畫來說明我們的想法。 A：我同意。不日我們每隔 10 天發(fā)送一次，每個(gè)月有不同的三期。那么讓我們把這個(gè)專欄叫做： “員工之聲 ” B：除了這個(gè)內(nèi)容，排版也很重要，我們應(yīng)該刊登一些照片，人們通常喜歡看到他們自己活著認(rèn)識的人的照片。這方面的信息將幫助員工 在適應(yīng)工作環(huán)境及達(dá)到更高的水平進(jìn)行 更好的我調(diào)節(jié) A：也應(yīng)該包括關(guān)于公司最新最新成果的信息。這將加強(qiáng)相互的理解及信任。 There are three primary channels for municating with employee. Nokia people magazine is published in the four most mon languages in Nokia: English, Finnish, Chinese and German. Nokia News Service offers daily online news from around the anization, and the Intra contains a vast amount of detailed pany information. 諾基亞公司和員工的溝通有三種不同的渠道。 A：是的，相互了解和相互信任對于有效的團(tuán)隊(duì)建設(shè)是必不可少的。 A：是的， 我們可以提供團(tuán)隊(duì)建設(shè)的游戲，和戶外活動讓培訓(xùn)課程充滿活力。 B:是的，我們需要想出此次活動的重點(diǎn)。這將有助于激發(fā)個(gè)人潛力、經(jīng)驗(yàn)、和創(chuàng)造力并且可以營造良好的工作環(huán)境。 Even though you have a specific job function and you belong to a specific department, you are unified with other anization members to acplish the overall objectives. 即使你屬于某個(gè)工作部門，有著具體工作職責(zé)，你仍然要與其他同事團(tuán)結(jié)一致去實(shí)現(xiàn)這些總體目標(biāo)。 Selecting 人員招聘 42 10. Employee Training 員工培訓(xùn) 48 11. Career Development 職業(yè)發(fā)展 53 12. Promotion 晉升 59 13. Staff promotion 激勵(lì)員工 65 14. Staff turnover 員工流失 71 15. Appraising and Improving Performance 績效考核與改進(jìn)績效 76 16. Pay and benefits 薪酬與福利 80 17. Labor relations 勞動關(guān)系 85 18. Work place safety and health 工作安全與職業(yè)保健 90 19. Time management 時(shí)間管理 95 20. Managing stress 緩解壓力 101 21. Product development 產(chǎn)品開發(fā) 106 22. Setting price 產(chǎn)品定價(jià) 110 23. Product promotion 產(chǎn)品推 廣 114 24. Advertising 廣告 118 25. Packaging 包裝 122 26. Branding 品牌 126 27. Customer satisfaction 顧客滿意度 130 28. Keeping Customers 留住顧客 134 29. Marketing channels 營銷渠道 138 30. Travel and transport 出行與交通工具 142 31. Travel and acmodation 差旅與住宿 148 32. Domestic travel 國內(nèi)差旅 154 33. Travelling abroad 國際差旅 160 34. Corporate culture 企業(yè)文化 166 35. Company image 公司形象 172 36. Corporate gifting 公司送禮 178 37. Corporate sponsorship 企業(yè)贊助 183 38. Dress code 著裝要求 189 39. Entertaining business clients 招待客戶 195 40. Site location and relocation 公司選址和遷址 200 41. Going global 全球營銷 205 PASS BEC 新編劍橋商務(wù)英語口試必備手冊 （中高級） 第 2 頁 共 297 頁 42. Franchise 特許經(jīng)營 209 43. Meeting petition 應(yīng)對競爭 213 44. Office automation 辦公自動化 217 45. Setting up pany website 建立公司網(wǎng)站 224 46. Inter marketing 互聯(lián)網(wǎng)促銷 230 47. Flexible patterns of work 彈性工作方式 235 48. Staging a meeting/conference 舉辦會議 241 49. Attending a meeting/conference 參加會議