【正文】 That’s Ok打擾一下。 很高興見到您。Have a good weekend Have a safe trip Have a good day Hope to see you again周末愉快。 晚上愉快。 盼望再見到您。 我想把你介紹給瑪麗。 沒關(guān)系。If you don’t mind. If it’s no trouble如果你不介意。I appreciate that/it That’s very kind of you. You are so sweet我很感激。 我?guī)缀跻桓[不通。Would you please say it again?請您再說一遍好嗎？LISTEN TO THE CONVERSATIONListen to the conversation between the guest and the staff and then answer the following questions:When did the guest get to the hotelWhat’s his name and nationality?How long did he plan to stay?What room did the staff give him?TALING TO THE GUESTStaff : Good evening, sir, do you have a reservation?Guest: No. I’m afraid not.Staff : May I know your name, please?Guest: Yes, I’m David WhiteStaff : Your nationality?Guest: I’m AustralianStaff : Sorry, I beg your pardon?Guest: I’m AustralianStaff : I see. How long do you intend to stay?Guest: At least a week. Possibly longer .Staff : Good. I can give you a room on the 4th floor, is that all right?Guest: Yes. It’s quite all right. Thank you very much.Staff : You’re most wele.ADDITIONAL EXPRESSION AND PHRASESSorry to have kept you waiting抱歉讓您久等了。Would you mind waiting for a moment?請稍等，您介意嗎？One for the road走前再喝一杯。Chapter 2 General EnglishThe hospitality industry in Chian is a growing industry with unique challenges. These challenges will be met by motivated and well trained professionals such as yourself. The English language is a tool that will enable you to municate with a majority of the guests you meet a Sheraton. In addition, a new world of information and resources will be open to you as you can learn from people form different countries and cultures.In today’s ever increasing petitive enviroment, the most valuable employeses are those people who have the ability to work in many different areas of the hotel. We call this ability “multiskilled”,and in China one of the biggest barriers to achieving this goal is the language barrier.Study hard, strive for excellence, and remember that at all times you represent Sheraton to our guests., other employees, and the munity. Every week we spend 5 days or more per week at work. Why not make this time an investment in your future by taking on more responsibilities, being proactive, and learning as much as you can about our dynamic PEOPLE DRIVEN industry? With your new found “multiskilled” English abilities and SGSS I guarantee you will have a bright, rewarding, and successful future!UNIT 1: FINDING PLACESVOCABULARYFax 傳真miss 錯(cuò)過 colleague 同事 lift 電梯 get off 下 left 左 right 右 send 發(fā)達(dá)Take 乘 then 然后 Front Office 前臺(tái) Business Centre商務(wù)中心PHRASES ON THE JOBCould you please tell me? It’s on the second floor請你告訴我好嗎？ 在二樓。Guest: Is it the correct time?Staff : Yes, I think so .Guest: You use Beijing Time here, don’t you?Staff : Yes, we doGuest: Do you know what time it is now in Holland?Staff : I guest it is about half past eight in the morning. There is a time difference of 6 hoursGuest: I see. I want to call back home. It seems I’d better make the call in the eveningStaff : I think so if nothing is urgent, because there are special rates at night after 9:00Guest: Do you mean cheaper?Staff : YesGuest: That’s great. Thank youStaff : My pleasurePROVERBSA light heart lives longHealth is better then wealth.A man bees learned by asking questions.UNIT 3： GETTING INFORMATIONVOCABULARYCheck 檢查 German 德國人 over there 在那邊 American 美國人second 秒 mean意思Wonder 奇怪 stand for 代表 taxi 出租車 apartment building公寓樓PHRASES ON THE JOBWhat does this stand for ? Thank you for your help. Please wait a second這代表什么？ 感謝您的幫助。 DATESVOCABULARYDate 日期 Sunday 星期日 Monday 星期一 Tuesday 星期二 Wednesday 星期三 Thursday星期四Friday, 星期五 Saturday 星期六 January 一月 February 二月 March 三月 April 四月 May五月June 六月 July 七月 August 八月 September 九月 October 十月 November十一月December 十二月 Spring 春天 Summer 夏天 Autumn 秋天 Winter 冬天 Easter復(fù)活節(jié)Christmas圣誕節(jié) Spring festival 春節(jié)Lunar Calendar 陰歷 Good Friday,王蒙難日PHRASES ON THE JOBThat is next Tuesday, isn’t it? My brother will get it on November 2nd那是下星期二對嗎？ 我弟弟將于11月2日收到。LISTEN TO THE GUESTListen to the conversation and decide whether the statements are right or wrong.The trip is to the Summer Palace. s/NoThere will be music and fruits at the party s/No.The trip will take 2 days s /No.The taxi leaves the hotel at 6:00am s/No.TALKING TO THE GUESTStaff : Good morning . Mrs. JonesGuest: Good morning. Staff : You know the MidAutumn Festival is ing. It’s an important traditional festival in China. The Hotel is now organizing a oneday trip to the Great Wall. The holiday will be celebrated with music and nut picking.Guest: That’s a great idea. It will be wonderful.Staff : Definitely, but how shall we go?Guest: By the Hotel TaxiStaff : What time shall we set out?Guest: At 5:30 in the morning. The taxi will be waiting for you at the entrance. Please get there a little bit earlier because the seat arrangement policy is on a first e, first serve basis.Staff : Ok, I will. Thank you very much for telling me all this.Guest: I’m glad you like it.UNIT 7: ABOUT SIGHTSEEINGVOCABULARYPlace of interest 旅游景點(diǎn) visit 參觀 remend 推薦 scenic spot 觀光景點(diǎn) just 恰好 babysitter 保姆 historic place 歷史古跡 capital 首都 Dynasty 王朝 travel agency 旅行社 either…or…或者 assist 幫助 by train/bus 乘火車/汽車 wonder 奇跡 Tian An Men Square 天安門廣場 The Summer Palace 頤和園 The Temple of Heaven 天壇Ming Tombs明十三陵P(guān)HRASES ON THE JOBRight away.馬上。See you later.再見。I’m glad you like it. Thank you very much for telling me all this我很高興您能喜歡。 我確實(shí)要了一個(gè)。 時(shí)間準(zhǔn)嗎？ 我的表是5