【正文】 ........................................................................25 通用企業(yè)應(yīng)用平臺的特點 .......................................................................................................26 基于通用企業(yè)平臺的運(yùn)維服務(wù) ....................................................................................27 應(yīng)用邏輯實現(xiàn)策略 ........................................................................................................28 核心經(jīng)辦業(yè)務(wù)技術(shù)架構(gòu)概述 ...................................................................................................32 核心經(jīng)辦業(yè)務(wù)技術(shù)架構(gòu)設(shè)計 ...................................................................................................34軟件開發(fā)維護(hù)服務(wù)外包 第 III 頁 技術(shù)架構(gòu)中各層對象在創(chuàng)建過程中的依賴關(guān)系 ...................................................................36 維護(hù)服務(wù)計劃 .........................................................................................................................38 軟件維護(hù)方案 .........................................................................................................................38 遠(yuǎn)程支持服務(wù)流程 ........................................................................................................38 現(xiàn)場服務(wù)流程 ................................................................................................................40 服務(wù)內(nèi)容 ........................................................................................................................42 客戶服務(wù)質(zhì)量文件 ........................................................................................................43 應(yīng)急維護(hù)方案 .........................................................................................................................45 應(yīng)急預(yù)案目標(biāo) ................................................................................................................45 應(yīng)急預(yù)案具體措施 ........................................................................................................45 應(yīng)急處理流程 ................................................................................................................46 軟件開發(fā)方案 .........................................................................................................................47 項目啟動過程 ................................................................................................................48 需求分析 ........................................................................................................................48 開發(fā)策劃 ........................................................................................................................49 設(shè)計與編碼實現(xiàn) ............................................................................................................50 系統(tǒng)設(shè)計 ...................................................................................................................................50 編碼實現(xiàn) ...................................................................................................................................50 系統(tǒng)測試 ........................................................................................................................50 實施培訓(xùn) ........................................................................................................................52 總結(jié)驗收 ........................................................................................................................53 問題處理機(jī)制 ................................................................................................................54 系統(tǒng)維護(hù)流程 ................................................................................................................54 集成服務(wù)方案 .........................................................................................................................56 集成服務(wù)目標(biāo) ................................................................................................................57 崗位分工和職責(zé) ...............................................................................................