【正文】 n rate 10利息interest 10帳單bill / chit 10貴重物品寄存valuable (safe) deposit 10房卡room card 10發(fā)票/ 收據(jù) invoice / receipt 10保險(xiǎn)箱safebox10單人床single bed 1雙人床doublesize bed 11大雙人床Queensize bed 11加寬雙人床Kingsize bed 11沙發(fā)床studio 11嬰兒床cot 11內(nèi)景房inside room 11外景房outside room 11連通房connecting room 11相鄰房adjoining room 11鐘點(diǎn)房價(jià)hour rate 1總數(shù)amount 12更改amendments12卡條/單slip12統(tǒng)計(jì)statistics12匯總表conventional chart 12密度表density chart 12（預(yù)訂）截止表the stopgoing chart 12打時(shí)機(jī)time and date stamping machine 12婉拒（預(yù)訂）turning down 12致歉函Regret Letter 1記錄存檔recordkeeping 13口頭確認(rèn)/書面確認(rèn)verbal (written)form 13抵店前準(zhǔn)備prior to the arrivals 13結(jié)帳settle account13人民幣Renminbi (RMB)13. dollar 13港元Hongkong dollar 13日元Japanese yen 13英鎊 pound 13天氣預(yù)報(bào)weather forecast 1晴天sunny 14陰天（多云）cloudy 14刮風(fēng)windy 14霧天foggy 14雨天rainy 14小雨drizzling 14亞熱帶海洋性氣候subtropical amp。e 2甜品（點(diǎn)）dessert 酒吧bar 3咖啡廳caf233。 Extra Services商務(wù)中心Business Center職位名稱： 接待員 receptionist 收銀員cashier 行李員bellman / bellboy ./ porter 門僮 doorman 職員clerk / employee / personnel / staff 話務(wù)員operator 大堂副理 assistant manager詞匯：傳真機(jī) fax machine / 發(fā)傳真機(jī)send a fax /收傳真receive a fax 復(fù)印 copy / photocopy打字 type / typewriting 過塑 plastering 沖洗膠卷develop film 郵票stamp 信紙writing paper 信封envelope 照相機(jī)camera洽談室business talk room1文件file / document 1翻譯translation (筆譯) / interpretation (口譯)1票務(wù)服務(wù)ticket booking 1租車服務(wù)car rental service 1附加費(fèi)extra charge / incidental fee 1營業(yè)時(shí)間 business hours (time)1資料間索架file (document ) shelf 1公用電話亭public telephone booth 1海南旅游指南 Hainan Tour Guide 用語:1. Will you please write down the phone number?2. Just a moment, please, it is 20 yuan and 50 fen altogether.3. Please have a look at the flight time table.4. Here is the service tariff list. Please have a look at it.5. Would you like to type, sir?6. Well, we’ll try to finish the typing of this 300 page document before 6:00 this afternoon.7. Here is your document, sir. Please check it . I’ll type a new one for you.8. We charge 40 yuan for each page of A3 paper, 20 yuan for each page of A4 paper and 12 yuan for each page of B5 paper. What kind of page would you like, sir/9. Would you like to have a fax? Where would you like to have it/10. .Having a fax to America is yuan per minute, 10 yuan per piece and 8 yuan for the service charge.11. Will you please tell me the fax number?12. As soon as your fax es in, we’ll inform you at once.13. Would you like to copy? How would you like it, one side or double side? And how many pieces would you like, sir?14. I can assure you that the translation of this document will be finished this afternoon.15. What language service do you need?16. We charge 100 per hour for the inte3rpretation and translation services.17. For which date, please?18. How many of you in all, please?19. May I have your passport / Identity card?20. Here is your ticket and your change, sir. Have a nice trip!Situational Dialogues: Booking flight tickets→Fax→Typing→Making a phone call→Copying→Extra Service客房部崗位英語客房服務(wù)詞匯 / writing clippers paper iron paper cream bath pen圓珠筆 cola (coke)可口可樂 kit juice椰子汁 椅子28. cold black / green tea冰紅/ paper bath / skin care沐浴露 set電視機(jī) / shaver control bag hanger衣架 socket / plug多功能插座 / cold boiled water熱/冷開水 lamp dryer吹風(fēng)筒 lamp落地?zé)? bottle (flask) cup orange juice robe浴袍 53. beer towel浴巾 mat 地巾(防滑墊) towel cloth /hand towel 方巾 lamp brush牙刷 paste牙膏 / clotheshorse 曬衣繩(架) mirror梳妝鏡(淋浴間內(nèi)) / plunger (fancy)soap / close stool / flush 馬桶73 ice bucket / phone call 電話(機(jī)) Tour Map海南旅游地圖 card / toilet paper手紙/衛(wèi)生紙 (柜) case / washcloth paper table茶幾 / shower head花灑 shade / bath curtain (電腦) 鍵盤(電腦) / balance地秤 board燙衣板 98. water boiling pot煮水壺 / luggage rack lamp 尺子102. fulllength mirror全身鏡 地板/ basin洗手盆 lamp應(yīng)急燈 detector exit 緊急出口111. “Do Not Disturb” Lamp “請勿打擾”燈 drapes/window blind(shade)遮光簾 screening / sheer curtain沙簾 (房號) / bureau衣柜 / rubbish bin / garbage(trash) can counter吧臺 (bag) 洗衣(袋) iron facilities健身器材 Guide (Brief Introductions) cap浴帽 Card ’s cart工作車 消毒劑221. broom掃箒 gloves防護(hù)手套 wool鋼絲絨 adjuster 232. rotary floor scrubbers cot of drawers basket花藍(lán)客房服務(wù)常用語 Good morning / afternoon / evening, sir / madam / miss. Wele to our hotel. How are you today? Is this your first time to stay in our hotel? I’m glad to see you. / Glad to see you. I’m very happy to have you stay in our hotel again. / Glad to have you stay in our hotel again. Good morning. May I help you? / Can I help you? / What can I do for you? May I have your name, please? I’m the housemaid on this floor.Could you please show me your room card?1I hope you’ll enjoy your stay here. / Please enjoy your stay in our hotel.1Did you have a nice trip? / Have a nice trip!1May I show you to your room? 1This way, please.1After you, please. 1Have some tea, please.1I’m very glad to be of service to you. 1I’m at your service. / At your service.1Housekeeping / Turndown Service, may I e in?I hope I’m not disturbing you.2One moment, madam, I’ll bring them to you right away.2What time will it be convenient, sir?2I’ll send for a repairman for you.2What time would you like us to e back, sir?2We will e and clean up your room immediately.2We’ll change one for you immediately.2Did you call for service?2I’ll do it right away.2Happy birthday! / Happy birthday to you. Happy New Year!3Merry Christmas! 3Happy Spring Festival!3Wish you every success!3Is there anything I can do for you? / Anything I can do for you?3Is there anything else? / Anything else?3I’ll do it for you now. 3Do you mind if