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雅高酒店集團(tuán)餐飲籌備手冊(存儲版)

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【正文】 d performance standards and as such reflect the projected volume of business, positions such as Floor Supervisors, Receptionists, Telephonists. Direct Production Groups: This Group defines positions which can directly fluctuate in accordance with the Highs and Lows of the Business volume and may include seasonal recruitment. The Performance standards for each of these Groups are measured as follows: Non Production Groups: The standard for this group is the result of a policy decision established for the Hotel based on its size, location and idiosyncrasies. Since the Position functions of this group are not controlled by established work standards it is important that each position be evaluated and reviewed on an annual basis to determine its actual requirement and contribution to the profitability of the Hotel. Position in this group are: Preopening manual for Food amp。 Beverage ACCOR hotels 15 Operation a. establish orientation for GM at corporate office b. obtain copy of standard concessionaires c. verify the security guards provision by general contractor d. anize security for storerooms and administration office during construction e. verify insurance coverage by contractor for the site f. verify safety and caution signage throughout the site g. establish purchasing procedures h. establish receiving procedures i. establish reservation policy and procedures j. hotel opening ceremony meeting k. establish and break down of opening meeting l. obtain approval from corporate m. establish maintenance and service contracts such as: elevators TV and radio Window cleaning Cleaning for kitchen and public areas Gardening and plants Black top areas Pool maintenance Extermination Ice makers and refrigeration PC, heating, ventilation Telephone Investigate possible tenants for consideration in hotel such as: Airlines Barber Florist Kiosks Car rental Cable/telex Beauty shop Pharmacy Shoe shine stand Check room concessionaires Photographer Jewellery shop Vitrines for rent Taxi stand Record shop Art gallery Perfume shop Parking Tour agency Preopening manual for Food amp。 stock rotation Personal hygiene Grooming amp。 entertainers Entertainment agreement Linen Flower ordering amp。B weekly meetings minutes Monthly progress report Weekly minutes of opening ceremony meeting Weekly minutes of sales department Monthly sales report to corporate office Weekly forecast meeting Weekly minutes of purchasing department Monthly preopening delivery schedule Preopening manual for Food amp。B product standards kk. Famp。 Beverage ACCOR hotels 4 Menus of local petition. Competitive pricing structures. Special menu requirements. Coordination of menus design by Graphic Designer. Schedule of printing contract. Any Generic menu requirements .: content or design? Guest check presentation. Doorknob and Room Service menus. Goals and Objectives: Goals and Objectives for the Preopening period. Four year plan of objectives. Marketing Plan. Food and Beverage Marketing: a. External promotional merchandising. b. Internal promotional merchandising. Known successful advertising campaigns. Public Relations campaigns. Competitive trends. Sales anization for the Food and Beverage department. Entertainment: Possible joint entertainment programs. Local Agents. potentials. Mini Bars: Equipment supplied in the Guest Rooms. Storage facilities. Control programs. . Amenities Banquets: Menus. Brochure and sales presentation kits. Office location and setup. Sales and catering software programs. Equipment requirements. Preopening manual for Food amp。 Beverage ACCOR hotels 3 Establish a date to meet the Board and Owning Company employees on site. Goals and Incentive Plan. Remendations for the Hotel Lawyer and Auditor. Administrative calendar for the Hotel. FOOD AND BEVERAGE Potential candidates for the position of assist Director of Food and Beverage. Discuss potential candidates for the position of Executive Chef and any background requirement. Review Preopening staffing schedule Review petition situation for Food and Beverage outlets: Competitor analysis. Suggestions for Hotel’s Food and Beverage outlets. Employee recruitment. Competitor’s salary scale and impact on recruitment. Casual labor availability. Merchandising methods of the petition. “Live” Entertainment programs used by the petition. Availability of local food and beverage products. Known pet
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