【正文】 an, Yu Dafu, Xia Yan etc. 5. What are the specialties of Hangzhou. (name at least five) They are: West Lake Dragon Well Green Tea, West Lake Water Shield, West Lake Lotus Root Powder, Hangzhou Chrysanthemum, Jingshan Green Tea, Tangxi Loquat, Changhua Small Walnut, etc. 6. What are the major arts and crafts from Hangzhou? (name at least five) They are: Hangzhou Silk, West Lake Brocade, Zhang Xiaoquan Scissors, Wang Xinji Fans, West Lake Silk Parasols, Tianzhu Chopsticks, Xiaoshan Lace, Woven Bamboo Articles, etc. 7. What are the traditional Hangzhou Cuisines? (name at least five) They are: Beggar‘s Chicken, West Lake Carp in Vinegar Sauce, Dongpo Pork, Shelled Shrimp with Dragon Well Green Tea Leaves, Sister Song‘s Fish Broth, Deep Fried Soybean Scum Rolls, Ham Cube Stewed in Honey Sauce, etc. 8. What are the typical Dim Sums in Hangzhou? (name at least five) 8 They are: Wu Hill Crisp Cakes, Happy Pairs, ?Cat‘s Ear, Beauty‘s Tongue, Fried Dough Sticks Wrapped in Pancake with shallot, etc. 9. What are some wellknown teahouses in Hangzhou? (name at least five) They are: Lakeside Teahouse, Qingteng Teahouse, Lanbao Teahouse, Men‘er Teahouse, Wu Hill Teahouse, Dragon Well Teahouse, Xinyuan Teahouse, etc. 10. Please name at least five wellknown restaurants in Hangzhou? They are: Louwailou, Zhiweiguan, Zhangshenji, Hongni Grand Restaurant, New Huazhongchen, Hangzhou Restaurant, New Kaiyuan Grand Restaurant, Gonden Sunshine, etc. 11. How many 5star hotels are there in Hangzhou? What are they/？ (name at least five) There are 10 5star hotels in Hangzhou. They are: Radisson Plaza Hotel Hangzhou, World Trade Center Grand Hotel Zhejiang, New Century Hotel Grand Hangzhou, Hangzhou Grand Metropark Hotel (杭州維景大酒店 )， West Lake State Guesthouse, Sofitel Westlake Hangzhou（杭州索菲特西湖大酒店） , Howard Johnson Oriental Hotel Zhejiang(東方豪生大酒店 ), ShangriLa Hotel Hangzhou, Hyatt Regency Hangzhou（杭州凱悅酒店） , and Zhejiang International Hotel 12. Please name at least five memorial halls of notables in Hangzhou. They are: Su Dongpo Memorial Hall, Bai Juyi Memorial Hall, , Zhang Taiyan Memorial Hall, Wu Changshuo Memorial Hall, Huang Binhong Memorial Hall, Pan Tianshou Memorial Hall, Li Shutong, Ma Yifu Memorial Hall, Xia Yan Memorial Hall. 13. What are the city tree and city flower of Hangzhou? Sweet osmanthus is its city flower while camphor is its city tree. Trees along the streets (行道樹 ) : chinar/ sycamore 14. What are the size and population of Hangzhou? Hangzhou covers an area of 16,596 square kilometers with a population of millions. The city proper covers an area of 3,068 square kilometers with a population of millions. 15. What39。 the best place on the hill— the ―Moon Rock on the Phoenix Hill‖. 28. How many stone carvings are there on the Peak Flying from Afar? Which of them are the most representative ones? There are 338 stone carvings on the Peak Flying from Afar. The most representative ones among are: the earliest carvings— Three Saints of the West on the rock face in Green Forest Cave, done in (Later Zhou in Five Dynasties)； the most delicate carving— the relief sculpture Locana Buddhist Festival on the outer rock wall of Green Forest Cave., done in 1002 during the Northern Song Dynasty。 [Questions] 1. In what aspects should the L/G make preparations for the tour reception plan? 地陪應從哪幾個方面做好計劃分析工作？ （ 1） 團隊情況。電 話通知司機出發(fā)的時間、商定碰面地點。 4. What should the L/G do when the tour group’s flight arrives at the airport? 在機場，當旅游團隊所乘的交通工具抵達后，地陪應做好哪些工作？ （ 1） 認找旅游團。 （ 5） 集合登車。 等所有人員到齊坐穩(wěn)后，方可示意司機開車。 10. What should the first (ontheway) introduction include? 首次沿途導游主要包括哪幾個方面內(nèi)容？ 首次導游的內(nèi)容主要包括： （ 1） 風光導游。 16. What should the L/G do to present an ontheway introduction well? 地陪應如何做好游覽途中的導游講解？ （ 1）在沿途風光講解中，要不失時機地有選擇地介紹沿途景物、回答提問，做到同步講解； （ 2）在到達景點前，要介紹所參觀游覽景點的概況，包括歷史沿革、藝術價值、形成原因、景觀特色等以滿足旅游者見樹先見林的心理需求； 17 （ 3）若路途較長，可講長話題，組織討論或娛樂活動等。地陪在選擇返程路線時，應盡量避免原路返回，力求做到讓旅游者看到最 多景物，并做好返程沿途景物講解工作。地陪在安排這一類游覽活動是應做到： (1) 要注意選擇當?shù)刈钣刑厣膬?nèi)容（如西湖、斷橋、靈隱寺等） （ 2）游覽時要時刻注意周圍環(huán)境和旅游者動向、確保旅游者安全。 24. Generally, what services should the N/L render to the tourists on the way from city to city? 在旅行途中，全陪主要應做好哪幾個方面工作？ （ 1） 負責旅游團在旅行途中的生活服務 。若有的話，這應立刻歸還，并當面點清。 22. What should the L/G do in case tourists request a city tour? 如果游客要求市容游覽，地陪該怎么辦？ 市容游覽是當今旅游者認識和了解一個旅游地的風土民情、城市面貌的常見休閑方式。地陪在返 程中應回顧當天參觀、游覽活動內(nèi)容，作必要的補遺講解， 回答旅游者的提問。 13. What are the basic principles of discussing and finalizing the itinerary? 商定日程的原則 1．賓客至上、服務至上的原則； 2. 主隨客便的原則； 3. 合理而可能的原則； 4. 平等協(xié)商的原則 14. What should the L/G do before departure for sightseeing or a visit? 參觀游覽出發(fā)前，地陪須做好哪幾個方面工作？ 出發(fā)前的導游服務； (1) 出發(fā)前十分鐘到達飯店； (2) 客人上車時 ，地陪應恭候在車門一側(cè)，熱情地招呼客人； (3) 待旅游者上車后，地陪應禮貌地清點人數(shù) （切忌指點客人）； (4) 開車出發(fā)前，地陪要做好提醒、預報工作。 8. What should the L/G do during the tourists’ transfer? 在轉(zhuǎn)移過程中，地陪須做好哪幾個方面的工作？ 地陪在此過程中要做好以下幾個方面的工作：（ 1）致歡迎辭；（ 2）調(diào)整時差；（ 3）首次 沿途導游；（ 4）宣布集合時間、地點及停車位置；（ 5）幫助旅游者下車。 6. How is the L/G supposed to have them get on the coach? 接到旅游團后，離開機場時，地陪應該如何招呼旅游者登車？ 地陪應提醒旅游者帶齊手提行李和隨身物品； 引導其前往乘車處； 旅游者上車時，地陪應站在車門一側(cè)恭候客人上車，并向客人問好，必要時可助其 一臂之力； 旅游者上車后，應協(xié)助其就座。 （ 4） 詢問團隊情況。 （ 5） 持接站標志迎候旅游團。 接團當天地陪應提前去旅行社 落實或打電話詢問旅游團計劃有無變更情況。地陪在接團前必須帶齊導游證、胸卡、接待計劃、結(jié)算憑證、必要的現(xiàn)金、 導游旗等物品； （ 4） 形象準備和心理準備。 the Long Bridge is not long (which can be crossed with a single step) and the Solitary Hill is not isolated at all. 27. Where are the three best places to enjoy the full moon in Hangzhou? They are: the best place on the lake—‖Three Pools Mirroring the Moon‖。 Meng Jiangnv Looking for Her Husband and lastly the Cowherd and Girl Weaver. 12. What’s the symbol of Tourism of China？ What is its origin? The symbol of Tourism of China is the ―Horse on Flying Swallow‖. It originates from the Eastern 3 Han Dynasty bronze wa