【正文】 crucial questions: ? Have you mastered and anized all the relevant information? ? Have you taken into account the personal and anizational context? ? Have you defined a clear, achievable objective? ? Have you considered the needs of your audiences? ? Have you expressed yourself as clearly, vividly, and forcefully as possible? ? Have you chosen the right munication channels? 有效管理溝通的檢核表 ? 你是否已經(jīng)掌握并組織好溝通過程中所有相關的信息 ? ? 你是否了解或掌握好了有關個體和組織的背景資料和環(huán)境狀況 ? ? 你是否明確要實現(xiàn)和能實現(xiàn)的目標 ? ? 你是否清楚聽眾的需要 ? ? 你是否清晰 、 生動和有說服力地表達你的觀點 ? ? 你是否選擇了正確的溝通渠道 ? 什么妨礙了溝通？ 方式一： “ 小劉，你接電話的方式真是太唐突了，你需要從現(xiàn)在開始接受職業(yè)化的訓練?！边^了十幾天，扁鵲又前往拜見蔡桓公，他仔細看看蔡桓公的臉色說：“國君，你的病已到了皮肉之間，不治會加重的。不久，蔡桓公便病死了。 ” 門還是沒開 。 (2)參考讀者的具體要求或指令 。 ? 我們?yōu)樗械膯T工提供健康保險 。 方法步驟 ： ? 練習在 5—7人組成的小組內(nèi)進行 ， 每個人都準備好筆和紙張 。 EXERCISE1: What is your preferred leadership style? Consider each of the situations, and choose which action you would normally take : One of your employees has been working enthusiastically and performing her work effectively and achieving targets. You have let her work with little supervision. Recently you have assigned her new tasks which you felt she would be able to handle. Her performance has dropped and she is taking a lot of time off on sick leave. What would you do? 1. Tell her specifically what to do and monitor her work closely. 2. Tell her what to do and how to do it but try to find out what her problems are . 3. Keep supporting her and work through the problems with her. 4. Let her work through for herself the best way to cope with the new tasks. EXERCISE1: What is your preferred leadership style? 考慮以下兩個事例 ， 你通常是采取哪項行動 ， 請作出選擇： 1． 你的一名女雇員工作熱情和效率一直都很高 ， 每次都能圓滿地完成工作指標 ， 你對她的工作十分放心 ， 不必予以監(jiān)督 。 (2)告訴他們你為什么要作出改變 ， 說明改變將會給他們帶來的利益 ， 并傾聽他們所關切的問題 。 6． 當我糾正某人的行為后 ， 我們的關系常能得到加強 。 14． 討論問題時 ， 我通常更關注自己對問題的理解 ， 而不是直接提建議 。 12． 我能以平等的方式與對方溝通 ， 避免在交談中讓對方感到被動 。 4． 當我與他人討論問題時 ， 始終能就事論事 ， 而非針對個人 。 但是 ， 你的職員不但不予配合 ， 反而不斷地抱怨說他們的前任老板在位時情況是如何如何地好 。 ? 小組討論所出現(xiàn)的知覺差異及其產(chǎn)生的原因 。 at the top of each sheet each individual writes the name of one of the other members of the group (including him/herself). 2. Each individual then writes on the relevant sheet of paper either: 5 personal attributes, or 5 work habits/attitudes, or 5 strengths/weaknesses which he/she perceives in each of the members of the group (including him/herself) . 3. The relevant sheets are then distributed to each member of the group. 4. Each member in turn then reads out: (a) the perceptions by others of him/herself, and may ask for clarification where necessary。 ? 你通過了公司的全部考核 ， 你被錄用了 。 ? 今天下午我們會把你們 9月 21日的訂貨裝船發(fā)運 。 ” 門沒有開 ， 女王再次敲門 。 ” 蔡桓公還是不相信。”蔡桓公笑著說：“我沒有病。該部門試點的成功是否一定能說明在整個公司推行工資改革方案的成功 ?你對余平實行的溝通過程作何評價 ? 二、管理溝通的過程 Process of MC 圖 管理溝通的過程 三、管理溝通要素 （ Elements of MC） ? 信息源 Information Source (Who is initiating action?) ? 聽眾 Audience (positive, neutral, or negative 。 ? Content: Information, Thoughts, Emotion, Aspects, Attitude etc?！? ? 美國著名學府普林斯頓大學對一萬份人事檔案進行分析，結果發(fā)現(xiàn)：“智慧”、“專業(yè)技術”和“經(jīng)驗”只占成功因素的25％，其余 75％決定于良好的人際溝通。 What do you wish to learn much more in this course? Significance of MC ? Coordination requires munication. what is an anization? Firstly, it consists of a number of people. Secondly, it involves interdependence. ? Communicative capability heavily influences your career development to some extent. Harold Koontz (哈羅德 降落時許多設備受到損壞，而為了生存你們必須充分利用未受損壞的裝備自行到達太空母船。 Don?t change your idea only to avoid the conflict