【正文】 System Administration Service Management Function Published: October 20xx Reformatted: January 20xx For the latest information, please see ii System A dministration The information contained in this document represents the current view of Microsoft C orporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a mitment on the part of Mic rosoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication. This document is for informational purposes only. MICROSOFT MAKES NO WA RRANTIES, EXPRESS, IMPLIED O R STATUTORY, A S TO THE INFORMATION IN THIS DOCUMENT. C omplying with all applicable copyright laws is the responsibility of the user. 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Service Management Function iii Contents Executive Summary ............................................................................................... 1 Introduction ........................................................................................................... 3 System Administration Overview ......................................................................... 5 Goals and Objectives ............................................................................................6 Scope...................................................................................................................6 Key Definitions .....................................................................................................7 Processes and Activities ........................................................................................ 9 System Administration Models ..............................................................................9 Centralized Administration of Centralized Hardware ......................................10 Centralized/Remote Administration of Distributed Hardware..........................11 Centralized/Delegated Administration of Distributed Hardware ......................12 Distributed Administration of Distributed Hardware .......................................13 Distributed Administration of Centralized Data Centers .................................15 Adapting the Different Models to Fit Your Business..............................................17 Roles and Responsibilities................................................................................... 21 Operations Manager ...........................................................................................21 Relationship to Other SMFs ................................................................................. 23 Security Administration ......................................................................................23 Service Monitoring and Control ...........................................................................23 Job Scheduling ...................................................................................................23 Network Administration ......................................................................................23 Directory Services Administration .......................................................................24 Storage Management .........................................................................................24 1 Executive Summary With the everincreasing requirements of customers and the globalization of panies, the delivery of worldclass services can make the difference between the success and failure of an anization. IT environments, although carefully planned originally, evolve with disparate and distributed architectures to grow in plexity. The dynamic nature of anizational structures, advances in IT technology, the continuous upgrading of hardware and software ponents, and the increasing demand for service quality potentially make the administration of an anization’s IT infrastructure very expensive and time consuming. The System Administration service management function (SMF) defines and delivers the processes and procedures required to administer a puting environment on a daytoday basis. Consequently, the System Administration SMF resides in the Operating Quadrant of Microsoft Operations Framework (MOF). 2 Introduction This guide provides detailed information about the System Administration service management function (SMF) for anizations that have deployed, or are considering deploying, Microsoft174。 technologies in a data center or othe