旅游景區(qū)服務(wù)管理-免費(fèi)閱讀
【正文】 :01:4010:01:40February 10, 2023 ? 1意志堅(jiān)強(qiáng)的人能把世界放在手中像泥塊一樣任意揉捏。 2023年 2月 上午 10時 1分 :01February 10, 2023 ? 1少年十五二十時，步行奪得胡馬騎。 上午 10時 1分 40秒 上午 10時 1分 10:01: ? 沒有失敗，只有暫時停止成功！。 10:01:4010:01:4010:012/10/2023 10:01:40 AM ? 1以我獨(dú)沈久，愧君相見頻。 ◆ A tourist calls Lily Restaurant which is inside the scenic spot to book a table of six for the day’s lunch. ◆ 景區(qū)飯店預(yù)定中餐 // to book lunch in a scenic restaurant 36 情景演練 // Scenario Simulation ◆ 客人一家五口來到景區(qū)飯店用晚餐，服務(wù)員負(fù)責(zé)引位。 ◆ What do you think of the dishes today? ◆ 您覺得今天的飯菜怎么樣？ ◆ I beg your pardon? / Pardon? ◆ 對不起，請您再說一遍好嗎？ 21 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 著制服，戴工牌 ◆ To wear the uniform and badge ◆ 儀容整齊，化妝得體，符合崗位要求 ◆ The makeup and wearing meet the job’ s requirements ◆ 保持好的心態(tài)，時刻微笑著 ◆ To maintain a good attitude, always smiling 22 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 在門口迎接顧客，當(dāng)游客走近時，向游客道出歡迎語：“早上好 /下午好 /晚上好！” ◆ To say “good morning /afternoon /evening! Wele to e here!” when tourists ing to the restaurant ◆ 詢問游客是否有預(yù)定 ◆ To ask tourists whether they have made a reservation 23 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 將有預(yù)定的游客引導(dǎo)至預(yù)定的餐桌；幫助沒有預(yù)定的游客尋找滿意的餐位 ◆ To show tourists the table that they have booked, or to help tourists to find a satisfied table ◆ 呈遞菜單給游客 ◆ To show the menu to tourists 24 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 在游客看菜單時，及時地按照游客需要增加或撤走餐具 ◆ To add or take away tableware timely when tourists are looking at the menu ◆ 當(dāng)游客有疑問時，解釋菜單上的內(nèi)容 ◆ To explain the dishes on menu when tourists don’t understand 25 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 詢問是否點(diǎn)菜，幫助游客點(diǎn)菜 ◆ To ask tourists whether they need to order dishes at that time or not, if so, to help them order dishes ◆ 填寫點(diǎn)菜單，迅速傳遞菜單給專職的傳菜員或廚房 ◆ To finish the order and pass it to kitchen soon 26 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 詢問是否需要飲品 ◆ To ask if tourists need beverage ◆ 為游客鋪餐巾、上茶水 ◆ To unfold napkins and serve tea or water ◆ 注意上菜的位置，上菜時報菜名 ◆ To place dishes from a suitable location and tell guests the name of each dish 27 景區(qū)餐飲服務(wù)管理 Service Management of Food Beverage ◆ 陸續(xù)為游客上齊所有的菜 ◆ To serve all the dishes for tourists one after another ◆ 核對菜單后告知游客“菜已上齊” ◆ To tell tourists that “all the dishes are here” after checking ◆ 游客要結(jié)賬時，遞上菜單和筆供游客核對 ◆ To
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