【正文】 三月 217:16 下午 三月 2119:16March 11, 2023 1越是無能的人，越喜 歡 挑剔 別 人的 錯 兒。 1空山新雨后，天氣晚來秋。 三月 21三月 2119:16:5619:16:56March 11, 2023 三月 21三月 21Thursday, March 11, 2023 1比不了得就不比，得不到的就不要。 1以我獨沈久，愧君相 見頻 。 2023 Cap Gemini Ernst Young All rights reservedCGEY Hong Kong / 3 August 2023 – Corporate Finance– M. Bunge / page 22IBM has streamlined its anisation through ‘Total Quality Management’ in its finance department.IBMObjectives? Maximize shareholder value ? TQMbased process reengineering (concerning all functions throughout the pany)? Focus on Total Quality Finance aiming to maximise customer satisfaction? Linkage of strategic planning and financial operationsRole and Functions? Exclusive responsibility for main finance decisions? Finance managers positioned as inspector and auditor? Partnership with operational units to boost efficiency in product development, customer relations and basic financial transaction processing? Finance managers positioned as facilitator and coachOrganisation? Decentralised: Each country ran its own treasury centre? Core processes have been centralised (eg treasury)? Small teams made up of experts specialising in specific processes across the pany (. purchasing and accounts payable)Tools? Manual processing (of administrative activities)? Quantitative, traditional valuation tools (.: EPS)? Homogenous data standard across the pany? Standardised output format? Automated processing of time and expense reporting? A streamlined process eliminating paper and manual processing? A central unit handles basic accounting tasks for the entire corporation? Brainstorming, task forces, customer satisfaction councilsSkills? Finance staff at ease with process based thinking? Finance staff positioned as “change agents”. They bee parts of crossfunctional teamsPerformanceMeasures? Lengthening of the measurement horizon ? Customer satisfaction metrics? Benchmarking within the industry“As was” “As became”HOW?Financial awareness? Limited to finance department ? Constant interaction between finance department and business units? Central to the pany ongoing improvement process169。 2023 Cap Gemini Ernst Young All rights reservedCGEY Hong Kong / 3 August 2023 – Corporate Finance– M. Bunge / page 14Index.Finance transformation since the 1990’s. Finance control over global operations. Case studies.169。 Financial transparency and integrity167。 2023 Cap Gemini Ernst Young All rights reservedCGEY Hong Kong / 3 August 2023 – Corporate Finance– M. Bunge / page 12Finance therefore bees a proactive unit in the firm.. Proactive Agenda167。 Responsibility Reporting169。 2023 Cap Gemini Ernst Young All rights reservedCGEY Hong Kong / 3 August 2023 – Corporate Finance– M. Bunge / page 3Achieving “excellence” will entail new practices across all finance functional areas.Functional Areas“Common Practice”“Good Practice”“Finance Excellence”? Setting targets based on accounting measures:– EPS/ROE/ROI? Performing basic capital/portfolio analysis? Performing initial MA appraisals? Managing risk against rigid rules? Conducting treasury operations? Building tax plan? Developing funding plan? Compiling business plans? Independently approving or developing capital and operational budgets? Processing transactions? Completing basic accounting/general ledger functions? Monitoring past financial performance against budgets? Reporting financial information against a schedule? Identifying financial impact of business strategy? Understanding drivers of value creation? Analysing background and source data for:– Drivers and trends– Accuracy– Certainty? Developing alternatives for capital/portfolio structure? Developing options and remendations around funding, tax and treasury? Evaluating financial and business risks in context of business objectives? Standardising and streamlining budget process? Using activitybased metrics to identify budget priorities? Automating transaction processing? Developing bestinclass operations against:– Cost– Speed– Quality? Managing improvements of operational processes? Establishing value based measures? Integrating measures to ensure alignment and consistency ? Developing streamlined reporting? Producing realtime data? Adapting output to needs? Responding to investor queries? Contributing to development of business vision?