【正文】 According to Customer Satisfaction Management Procedure and Continual Improvement Management Procedure, to achieve the goal. 提高對顧客產(chǎn)品交付和服務的能力 Improve ability of delivery and service 按《服務控制程序》、《糾正和預防措施控制程序》、《搬運、貯存、包裝、防護和交付控制程序》來提高交付和服務能力。 程 序 文 件 Procedure Document 重慶英特空調(diào)有限公司 Air International Chongqing Co., Ltd. 文件名稱 (Doc Name):產(chǎn)品質(zhì)量先期策劃控制程序APQP Control Procedure 版次 Ver 頁次 Page 發(fā)行日期 Release Date 文件編號 (Doc No)： AICQ/QP0201 B/0 16 19 20xx0110 Engineering department is responsible for, with cooperation of sales department, evaluating whether product package can be kept intact in the normal course of transportation and be protected under adverse conditions. Package evaluation should be made according to plan/standard/customers’ requirements. 批量生產(chǎn)控制計劃的制定和審批 Mass production control plan formulation and review 生產(chǎn)控制計劃是試生產(chǎn)控制計劃的邏輯延伸擴展。 In the course of trial production, engineering and manufacture departments should, according preliminary process capability research plan, make research to preliminary process capability and asses if production process is well prepared. 生產(chǎn)件批準 Production parts approval 生產(chǎn)件批準的目 的是驗證由正式生產(chǎn)工裝和過程控制制造出來的產(chǎn)品是否符合顧客要求。計劃由技術工程部經(jīng)理審核，項目經(jīng)理批準。橫向協(xié)調(diào)小組應采用《控制計劃檢查清單》來協(xié)助進行評審。橫向協(xié)調(diào)小組應使用《產(chǎn)品 /過程質(zhì)量體系檢查清單》來進行檢查和評審。 The relative departments work out the application and purchasing/manufacture plan and track the schedule. , 橫向協(xié)調(diào)小組負責確定產(chǎn)品和過程特殊 特性清單。 The Engineering Department is responsible for work out initial materials list 程 序 文 件 Procedure Document 重慶英特空調(diào)有限公司 Air International Chongqing Co., Ltd. 文件名稱 (Doc Name):產(chǎn)品質(zhì)量先期策劃控制程序APQP Control Procedure 版次 Ver 頁次 Page 發(fā)行日期 Release Date 文件編號 (Doc No)： AICQ/QP0201 B/0 7 19 20xx0110 including the previous name list of suppliers. 由技術部制定產(chǎn)品和過程特殊特性的初始清單。 The name list of cooperation project team will be submitted to GM for approval. 召開橫向協(xié)調(diào)項目小組會議，會議內(nèi)容如下： 程 序 文 件 Procedure Document 重慶英特空調(diào)有限公司 Air International Chongqing Co., Ltd. 文件名稱 (Doc Name):產(chǎn)品質(zhì)量先期策劃控制程序APQP Control Procedure 版次 Ver 頁次 Page 發(fā)行日期 Release Date 文件編號 (Doc No)： AICQ/QP0201 B/0 5 19 20xx0110 The meeting of cooperation project team will be held, the details is as following, a) 確定組長； The leader of the team will be confirmed. b) 確定小組成員的作用和職責； To confirm the roles and responsibility of the team members c) 確定顧客（內(nèi)、外部）； To confirm the customers ( interior and exterior ) d) 確定顧客的要求； To confirm the requirements from customers e) 理解顧客的期望； To understand the expectation from customers f) 確定項目成本、進度和限制的條件； To confirm the cost of project, timing and limited conditions g) 確定需要來自顧客方面的幫助； To confirm what kind help we need from customers h) 對產(chǎn)品的設計、性能要求和制造過程進行可行性評估。 Marketing department notices engineering department in written form of “information munication sheet” based on the product information feedback from market and customers. 程 序 文 件 Procedure Document 重慶英特空調(diào)有限公司 Air International Chongqing Co., Ltd. 文件名稱 (Doc Name):產(chǎn)品質(zhì)量先期策劃控制程序APQP Control Procedure 版次 Ver 頁次 Page 發(fā)行日期 Release Date 文件編號 (Doc No)： AICQ/QP0201 B/0 3 19 20xx0110 市場銷售部根據(jù)市場和顧客的產(chǎn)品開發(fā)需求，取得新產(chǎn)品開發(fā)的信息或協(xié)議，并通知技術工程部。 Responsible for managing Cross Function Team, coordinating and contacting the subcontractors and customers. ?負責質(zhì)量策劃。 Responsible for quality planning. ?負責每一步驟項目過程開發(fā)計劃的審核，以及及時調(diào)整每一分項目的時間進度表。 Marketing department obtains the information or agreement to develop new product and notices engineering department according to the product developing demand of market and customers 產(chǎn)品開發(fā)的準備 Preparation to develop product 市場銷售部應從顧客處索取相關資料，如樣品、產(chǎn)品圖紙、標準、規(guī)范等，同時開具《新產(chǎn)品開發(fā)申請單》，經(jīng)總經(jīng)理批準后，一并轉(zhuǎn)交給技術工程部。 To take the feasible assessment on design and performance requirement of product and manufacture process 小組會議應有記錄（包括本次會議未能解決的事項），每項措施要明確到責任部門和人員以及進度要求。 The Engineering Department is responsible for working out initial list of special characteristics for product and process. 特殊特性的初始清單應包括顧客設計記錄標出的特殊特性，其他特殊特性由橫向協(xié)調(diào)小組根據(jù)經(jīng)驗、產(chǎn)品假設等制定。 On the basis of prehension of customers’ expectation, the cooperation project team is responsible for working out the list for products and process special characteristics. To take the phases summary 程 序 文 件 Procedure Document 重慶英特空調(diào)有限公司 Air International Chongqing Co., Ltd. 文件名稱 (Doc Name):產(chǎn)品質(zhì)量先期策劃控制程序APQP Control Procedure 版次 Ver 頁次 Page 發(fā)行日期 Release Date 文件編號 (Doc No)： AICQ/QP0201 B/0 9 19 20xx0110 橫向協(xié)調(diào)小組使用《設計信息檢查表》評審本階 段工作的有效性。 Product quality control and production process should be in line with the quality system documents of the pany. The quality system documents and control plan should be changed correspondingly alone with any change on control and process. Production must be under control. The cooperation project team should inspect and review according to Product/process Quality System Checking List. 過程流程圖制訂和評審 To work out and review the process flow chat 技術工程部應科學分析、合理編排出最佳的過程流程圖。 Before mass production, engineering department should, according Control Plan Working Instructions, arrange to formulate control plan for trial production, which should include additional product/process control to be implemented before formal production failure. Inspection tim