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【正文】 UnQuality。R。 Quality Cost Success? Clinic Copyright 20xx The Crosby Company . Box 188 Wedron, IL 60557 by David C. Crosby Quality Cost Success? Clinic About This Clinic This Clinic was designed to give you an insight to setting up and running a successful Quality Cost Program. If you understand the concept and follow the steps set down, your quality cost program will be successful, and defects will be prevented. Understand This: “A Mark, a Yen, a Buck, or a Pound。 SPC。 and Base Value. At the bottom of the window are three buttons: View。 most of it is garbage, written by people who have never done it. Most of these writers parrot the Prevention, Appraisal, Failure idea. Not good. If you are reading about quality cost and you spot a “break even chart,” back off! How can you break even? Remember, a quality cost report is an activity report, not a balance sheet. Break even with what? Prevention? If you get into a Prevention vs. Failure cost discussion, you’re also dead. If you do this wrong – if you use prevention, appraisal, failure you will get the question, “How much money do we need to spend on Prevention to reduce our Failure Cost?” Pick up your stuff and leave the meeting – you’ve had it. You might try “I’ll get back to you.” I doubt that anybody is smart enough to answer that question. Once again, you’ll look like a dummy and quality cost gets right in there with QFD, TQM, and the soontobe fotten Six Sigma nonsense. That’s one reason to stay away from the Prevention, Appraisal, and Failure categories touted by many. The Good Words The good words are “The Cost of Doing Work Wrong.” You can change the wording to fit your style, but that is the only category that you need. You can break this down into sub accounts like scrap, rework, reinspection, travel, and other costs of doing work wrong. You may want to report “The
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