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ler. How To Get Clout To get clout, you need to get the blessing of the boss – the big boss. To get the big boss’ attention, you must scare him or her. You need to show how much money is being wasted because work is done wrong. If you do that, you can get a policy. If you talk about Cpk and AQL, you’ll put the boss to sleep. You need a policy for quality. If you have a real policy for quality (no motherhood), one line can state that cost data will be used to report quality activity. That’s all you need to beat the accounting people on the head. That’s clout. Have you even noticed that when the boss tells a joke, everyone laughs? That’s clout. Mistakes to Avoid Many quality types make the mistake of trying to gather, analyze, and report quality cost data on there own. That’s a big, big mistake! A Fatal Mistake. First, if you try to skirt the controller and gather data, you will create an enemy. Second, you will look like an idiot, because you have no credibility in money. – you are a “things” person. You’re the technical guy, remember? When you unveil the results of your first cost study, someone will say, “Where did you get those numbers?” The controller will smile, and you’re dead! The Concept It’s important that you understand and municate the correct purpose of your quality cost program. You and everyone involved must understand that the Quality Cost Report is an activity report, not a balance sheet. There is a big difference. Again: A Quality Cost Report is An Activity Report, Not a Balance Sheet. Quality Cost accounts don’t need to balance. For example, when your pany sells a bunch of scrap, don’t add those dollars back into the scrap column, unless you’re in the scrap business! The Killer Words The killer words to Quality Cost Success, are Break Even Point, Prevention, Appraisal, Failure, and External Failure. Much is written about Quality Cost。 AOQL。 Cpk。 Q