【正文】 guard it well for it is your life 來自 中國最大的資料庫下載 34 Business Etiquette General points to note ? Business appointments must first be set and then strictly honoured. ? Always arrive on time. Better still, be early. ? In case of an emergency and you need to cancel your appointment, do so as soon as possible. ? Ensure you personal assistant or sectary apologise on your behalf. ? Offer your personal apology at the first available opportunity and do reschedule the appointment. 來自 中國最大的資料庫下載 35 Business Etiquette For the chairperson Before the Meeting ? Do not schedule a meeting for late afternoon, especially if the meeting is going to be long ? Be thoughtful by informing the participants of the length of the meeting ? Give external participants about one week’s notice, preferably, of the scheduled meeting ? Remind the participants of the meeting at least a few days before 來自 中國最大的資料庫下載 36 Business Etiquette Guidelines for the meeting ? Start the meeting on time as an act if respect for those who are punctual. ? Hand phones and pagers should be switched off ? Be sure to introduce those who do not know one another ? Maintain control of the meeting and manage it with tact, order and diplomacy 來自 中國最大的資料庫下載 37 Business Etiquette Guidelines for the meeting ? Ensure the meeting is conducted according to the agenda and do not allow anyone to deviate from it nor to dominate the discussion ? End the meeting on time and thank all participants, especially those who have made presentation. 來自 中國最大的資料庫下載 38 POWERS PRINCIPLE *8 Everything should be done in a fitting and orderly way 來自 中國最大的資料庫下載 39 Business Etiquette For the participants Basic Courtesies ? Dress appropriately, representative of your profession and pany ? Arrive on time as it is bad manners and disrespectful to keep other waiting ? Introduce yourself to others especially if you are not from the pany ? Wait to be seated unless it is an inhouse meeting where your seat is fixed 來自 中國最大的資料庫下載 40 Business Etiquette For the participants Basic Courtesies ? Sit upright. Remember that body language and nonverbal munication speak louder than words ? Do not yawn, doodle, click your pens or pencils, crack your knuckles or shuffle papers ? Listen to the whole discourse of the meeting and not simply hear the discussion ? Participate in the discussion and ask questions if you do not understand 來自 中國最大的資料庫下載 41 Business Etiquette For the participants Basic Courtesies ? Do not interrupt when someone else is speaking but do give ments when called upon and keep them short and sweet ? Speak up at the meeting and do not be a “yes” man ? Be bold enough to disagree or offer a differing view if you have to ? When the meting is over, clear all your belongs, thank the chairperson then leave 來自 中國最大的資料庫下載 42 Business Etiquette Seating protocol Rules ? The chairperson generally sit at the end of a rectangular table facing the entrance door ? The seats on the right and left of the chairperson are for senior members or important guests ? The other executives will fill the rest of the seats on both sides ? The end seat directly opposite the chairperson is reserved for the “Presenter” 來自 中國最大的資料庫下載 43 Seating arrangements for inhouse meetings within a corporate setting (the bigger the number, the lower the level of importance) Seating Arrangement Chairman Presenter Senior Management Senior Management 1 3 5 7 9 2 4 6 8 10 來自 中國最大的資料庫下載 44 Seating arrangements for meetings with important clients or delegates (the bigger the number, the lower the level of importance) Seating Arrangement Senior Management Host Company 4 2 Chairman 1 3 3 1 VIP 2 4 來自 中國最大的資料庫下載 45 Business Etiquette Greetings and Introductions Guidelines for Making Introductions ? A man is always introduced to a women ? The younger person is introduced to the older person if the same gender ? Similarly, the junior person is introduced to the senior person of the same gender ? When you are being introduced, look the person in the eye and say :”How do you do” or “I’m pleased to meet you.” 來自 中國最大的資料庫下載 46 Business Etiquette Greetings and Introductions Guidelines for Making Introductions ? The person who received the introduction must then reciprocate with a good handshake and a smile. ? Smile and speak audibly. Most people warm up to a smile 來自 中國最大的資料庫下載 47 Business Etiquette Handshakes Guidelines for Handshakes ? Engage in a good handshake by grasping the person’s hand firmly but it should not be a knuckle breaker. A limp handshake is always suspect of sincerity. ? Release each other’s hands after the handshake. ? Do not hug or kiss during business greetings. ? Do not put your are round the waist or on the shoulder of the opposite sex. 來自 中國最大的資料庫下載 48 Business Etiquette Business Cards Receiving Cards ? Be sensitive and alert when you exchange cards ? When the other party gives you his or her card, receive it with both hands ? Look at the card, as if to appreciate it. ? On receiving the card, do not write anything on the card received. Do not use is as if it is a writing pad. 來自 中國最大的資料庫下載 49 Business Etiquette Business Cards Giving Out Cards ? Do not give your card until the cardreceiving transaction is pleted. ? Give out your card with both hands. ? Hand out your card such that your card faces the receiver. ? Never leave home with fewer than ten cards. 來自 中國最大的資料庫下載 50 Business Etiquette Business Cards Giving Out Cards ? Should you be left with only three cards but you have to give them out to five business associat