【正文】 meeting on time as an act if respect for those who are punctual. ? Hand phones and pagers should be switched off ? Be sure to introduce those who do not know one another ? Maintain control of the meeting and manage it with tact, order and diplomacy 來自 中國最大的資料庫下載 37 Business Etiquette Guidelines for the meeting ? Ensure the meeting is conducted according to the agenda and do not allow anyone to deviate from it nor to dominate the discussion ? End the meeting on time and thank all participants, especially those who have made presentation. 來自 中國最大的資料庫下載 38 POWERS PRINCIPLE *8 Everything should be done in a fitting and orderly way 來自 中國最大的資料庫下載 39 Business Etiquette For the participants Basic Courtesies ? Dress appropriately, representative of your profession and pany ? Arrive on time as it is bad manners and disrespectful to keep other waiting ? Introduce yourself to others especially if you are not from the pany ? Wait to be seated unless it is an inhouse meeting where your seat is fixed 來自 中國最大的資料庫下載 40 Business Etiquette For the participants Basic Courtesies ? Sit upright. Remember that body language and nonverbal munication speak louder than words ? Do not yawn, doodle, click your pens or pencils, crack your knuckles or shuffle papers ? Listen to the whole discourse of the meeting and not simply hear the discussion ? Participate in the discussion and ask questions if you do not understand 來自 中國最大的資料庫下載 41 Business Etiquette For the participants Basic Courtesies ? Do not interrupt when someone else is speaking but do give ments when called upon and keep them short and sweet ? Speak up at the meeting and do not be a “yes” man ? Be bold enough to disagree or offer a differing view if you have to ? When the meting is over, clear all your belongs, thank the chairperson then leave 來自 中國最大的資料庫下載 42 Business Etiquette Seating protocol Rules ? The chairperson generally sit at the end of a rectangular table facing the entrance door ? The seats on the right and left of the chairperson are for senior members or important guests ? The other executives will fill the rest of the seats on both sides ? The end seat directly opposite the chairperson is reserved for the “Presenter” 來自 中國最大的資料庫下載 43 Seating arrangements for inhouse meetings within a corporate setting (the bigger the number, the lower the level of importance) Seating Arrangement Chairman Presenter Senior Management Senior Management 1 3 5 7 9 2 4 6 8 10 來自 中國最大的資料庫下載 44 Seating arrangements for meetings with important clients or delegates (the bigger the number, the lower the level of importance) Seating Arrangement Senior Management Host Company 4 2 Chairman 1 3 3 1 VIP 2 4 來自 中國最大的資料庫下載 45 Business Etiquette Greetings and Introductions Guidelines for Making Introductions ? A man is always introduced to a women ? The younger person is introduced to the older person if the same gender ? Similarly, the junior person is introduced to the senior person of the same gender ? When you are being introduced, look the person in the eye and say :”How do you do” or “I’m pleased to meet you.” 來自 中國最大的資料庫下載 46 Business Etiquette Greetings and Introductions Guidelines for Making Introductions ? The person who received the introduction must then reciprocate with a good handshake and a smile. ? Smile and speak audibly. Most people warm up to a smile 來自 中國最大的資料庫下載 47 Business Etiquette Handshakes Guidelines for Handshakes ? Engage in a good handshake by grasping the person’s hand firmly but it should not be a knuckle breaker. A limp handshake is always suspect of sincerity. ? Release each other’s hands after the handshake. ? Do not hug or kiss during business greetings. ? Do not put your are round the waist or on the shoulder of the opposite sex. 來自 中國最大的資料庫下載 48 Business Etiquette Business Cards Receiving Cards ? Be sensitive and alert when you exchange cards ? When the other party gives you his or her card, receive it with both hands ? Look at the card, as if to appreciate it. ? On receiving the card, do not write anything on the card received. Do not use is as if it is a writing pad. 來自 中國最大的資料庫下載 49 Business Etiquette Business Cards Giving Out Cards ? Do not give your card until the cardreceiving transaction is pleted. ? Give out your card with both hands. ? Hand out your card such that your card faces the receiver. ? Never leave home with fewer than ten cards. 來自 中國最大的資料庫下載 50 Business Etiquette Business Cards Giving Out Cards ? Should you be left with only three cards but you have to give them out to five business associates, do not select the privileged three who will receive your card. ? When caught in the above situation, give out your cards first to the one nearest to you and then to the next two in tow. 來自 中國最大的資料庫下載 51 Business Etiquette Business Cards Giving Out Cards ? Apologise to those who have been left out and promise to send your card by mail. Do not fax your card details over. ? When sending your card by mail, include a short note mentioning the day and time of meeting. 來自 中國最大的資料庫下載 52 POWERS PRINCIPLE *9 Pride only breeds quarrels, but wisdom is found is those who take advice 來自 中國最大的資料庫下載 53 Office Etiquette The Boss There are few things you should do to exhibit good manners as a boss in the office. 來自 中國最大的資料庫下載 54 Office Etiquette What the boss should do ? Be ready to apologise if a mistake is made ? Treat all your staff as professionals ? Treat each staff with respect ? Give sincere pliments when good work has been done. ?