【正文】 附件 2：外文原文 A Decision Making Methodology For The Selection Of Reverse Logistics Operating Channels Author： ， , Abstract An efficient management of product returns is a strategic issue. Nowadays, customer expect manufacturer to develop a reverse logistics system so that the returned products can be recovered. With the development and advancement of reverse logistics practice, the selection of reverse logistics operating channels bees more important. There are three operating channels of reverse logistics。為了從客戶手中收回用過的報紙和雜志，企業(yè)可能會選擇 MO,TPO 和 JO 三種中一種。模糊集合論是為了處理在模糊和不精確條件下，來自于大量信息的抽象的主要可行效果。一致性比率有助于確保決策者在決定條件優(yōu)先次序下做出更可靠的決策。通過三角模糊數(shù)下語言變量值參數(shù)化使得不確定性和不準(zhǔn)確性的問題得到解決。 3 提出的方法 決策者發(fā)現(xiàn)了評估各種可選擇方案的問題，然后使用一套標(biāo)準(zhǔn)選擇了最好的一個。每一種渠道都有各自的獨特之處，并且有適合他們的滿足服務(wù)要求的公司。制造商應(yīng)該控制好人力上的資源，信息系統(tǒng)和相關(guān)的設(shè)備。一個基于不完整信息下的綠色供應(yīng)鏈管理得到完善。進(jìn)行產(chǎn)品回收的管理提高了客戶服務(wù)水平，使得企業(yè)可以保持更多的客戶數(shù)量。逆向物流使得企業(yè)降低成本成為可能。隨著逆向物流實踐的不斷發(fā)展和進(jìn)步，逆向物流渠道的選擇就顯得越來越重要。翻譯量符合要求，語言流暢，專業(yè)詞匯的 翻譯準(zhǔn)確，質(zhì)量較高。 關(guān)鍵字 ：逆向物流 多目標(biāo)決策 層次分析法 1 引言 由于有關(guān)環(huán)境的法律不斷的出臺，逆向物流逐漸引起了企業(yè)的關(guān)注。作為回收產(chǎn)品的管理企業(yè)可以重新使用它們，轉(zhuǎn)售或者銷毀它們。 一種關(guān)于管理零售商逆向物流運作的概念框架在本文中被提出來。從上述的參考文獻(xiàn)中，研究已經(jīng)完成了對于逆向物流網(wǎng)絡(luò)的設(shè)計和第三方物流提供商的選擇。通過外包逆向物流活動，企業(yè)可以更加專注于自己核心業(yè)務(wù)的運營，而且顧客的滿意度和評估績效就會大大提高。汽車企業(yè)回收報廢汽車的零部件。模糊環(huán)境下逼近理想解排序法將用于得到最后各種方案的排名。在兩兩對比下決策者作出起到支配元素的認(rèn)知。然而主要的缺點是關(guān)于代表決策者意見清晰值得不確定性和不準(zhǔn)確性。該企業(yè)想擁有一套系統(tǒng)性的實施逆向物流的方法?；趯哟畏治龇ê湍：h(huán)境下逼近理想解排序法的混合方法被提出來解決逆向物流運作渠道的選擇。 AHP Method 1. Introduction Due to the growing environmental legislations, more attention is given to Reverse Logistics. Reverse Logistics (RL) is the process of planning, implementing and controlling the efficient, cost effective flow of raw materials, in process inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value, or proper disposal .The study of reverse logistics is in exploration stage. Cost reduction is possible in reverse logistics. A reverse logistics defines a supply chain that is redesigned to efficient manage the flow of products or parts designed for remanufacturing, recycling or disposal and to effectively utilize resources .The various functions executed through RL activities include gatekeeping, pacting disposition cycle times, remanufacturing and refurbishment, asset recovery, negotiation, outsourcing and customer service .In addition to disposition and transportation, value added services such as JIT, quick response and program solutions are also important functions in reverse logistics. Recovery of products for remanufacturing, repair and recycling can create profitable business opportunities . For managing the returns, the panies can reuse them, resell or destroy them. Retailers may return the goods due to seasonality, expiry or because of transit damage. Customers may return the goods due to poor quality. Managing the product returns increases the customer service level and retention level. Each activity from procurement to distribution generates waste and reduction of this waste is a major goal of environmentally conscious business practices. Manufactures see reverse logistics as a process of recovering defective products or reusable contai