【正文】 D 早 餐 BREAKFAST B’FAST美式早餐 AMERICAN BREAKFAST ABF歐陸式早餐 CONTINENTAL BREAKFAST CBF 東方式早餐 ORIENTAL BREAKFAST OBF 午 餐 LUNCH LNH 晚 餐 DINNER DNR 人民幣RMB 港 幣HKD 美 元USD 按 摩 MASSAGE 蒸汽浴 STEAM BATH 鄰近房 ADJOINING ROOM 付款方式 ADVANCE PAYMENT 禮儀 AMENITY住房平均價格 AVERAGE ROOM RATE 收款的指令 BILLING INSTRUCTION 取消 CANCELLATION不收費房 COMPLIMENTARY COMP 連通房 CONNECTING 續(xù)住 EXTENSION 加床 EXTRA BED 預(yù)報 FORECAST客人帳單 GUEST FOLIO管家部報表 HOUSEKEEPING REPORT 加入 JOININ超過退房時間 LATE CHECKOUT 記事本 LOG BOOK 凈價 NET RATE壞房 OUT OF ORDER 包價 PACKAGE長包房 PERMANENT ROOM 門市價 RACK RATE 登記 REGISTER 登記卡 REGISTRATION CARD 轉(zhuǎn)房 ROOM CHANGE 房價 ROOM RATE 房間種類 ROOM TYPE團體住房名單 ROOMING LIST 同住 SHARE WITH 旅行社 TRAVEL AGENT 升級 UPGRADE空房 VACANT ROOM貴賓 VERY IMPORTANT PERSON ARI:平均房價指數(shù)Average Rate Index。RGI收入產(chǎn)生指數(shù):Revenue Generation Index。QES質(zhì)量評估系統(tǒng):QES= Quality EvaluationSystem。LNR“當?shù)亍惫緟f(xié)議價:LNR(Local Negotiated Rate)。VIP(非常重要的人)：VIP= Very Important Person。FIT(散客):FIT=FullyIndependentTraveler。SOP(標準經(jīng)營程序):SOP=StandardOperating Procedures。ESPS員工滿意度調(diào)查:ESPS=EmployeeSatisfaction Pulse Survey。GOP總經(jīng)營利潤:Gross Operating Profit。B Manager西餐廳經(jīng)理Western Restaurant Manager 中餐廳經(jīng)理Chinese Restaurant Manager 咖啡廳經(jīng)理Coffee Shop Manager 餐飲部秘書Famp。 BARBER CENTRE 保齡球室 BOWLING BALL 員工飯?zhí)?STAFF CANTEEN 員工宿舍 STAFF DORMITORY 醫(yī)務(wù)室 CLINIC ROOM 圖書館 LIBRARY接待處 RECEPTION RECP行政樓層 EXECUTIVE FLOOR E/F 詢問處 INFORMATION INFM 訂房部 RESERVATION RESV總機房 OPERATOR / TELEPHONE ROOM禮賓部 CONCIERGE CON商務(wù)中心 BUSINESS CENTRE BC 大堂副理 ASSISTANT MANAGER AM 車 隊 TRANSPORTATION TRA賬務(wù)處 CASHIER、ACCOUNTING DESK 大堂 LOBBY樓層 FLOOR / F后勤辦公室 BACK OFFICE 員工通道 STAFF ENTRANCEOPT酒店職務(wù)英文簡稱：總經(jīng)理 General Manager常務(wù)副總經(jīng)理 Deputy General Manager行政助理 ASSISTANTEXECUTIVEMANAGER AEM人力資源開發(fā)總監(jiān)Director of Human Resources 人事部經(jīng)理Personnel Manager人力資源部經(jīng)理 HUMAN amp。 Training HUMAN amp。BFOODamp。MARKETING 銷售部總監(jiān) FOFRONT OFFICE 前廳部FOMFRONT OFFICE MANAGER 前廳部經(jīng)理 FDFRONT DESK 前臺 CONCCONCIERGE 禮賓部BCBUSINESS CENTER 商務(wù)中心( CHRIST)公元前CLCLOUB LOUNGE 行政酒廊 HCHEALTH CLUB 健康中心 TCTICKET CENTER 票務(wù)中心 Famp。FIT(散客):FIT=Fully Independent Traveler。SOP(標準經(jīng)營程序): SOP= Standard Operating Procedures。ESPS員工滿意度調(diào)查:ESPS=Employee Satisfaction Pulse Survey。GOP總經(jīng)營利潤:Gross Operating Profit。IBP(綜合經(jīng)營計劃)：IBP= Integrated Business Plan；VCRO預(yù)訂中心的預(yù)訂系統(tǒng)：VCRO= Virtual Central Reservation Office總經(jīng)理辦公室:GM人力資源部:HR財務(wù)部:A/C餐飲部:Famp。RFP合作協(xié)議申請:RFP= Request for Proposal。PMS酒店經(jīng)營管理系統(tǒng): PMS= Property Management System。GSTS賓客意見調(diào)查系統(tǒng):Guest Satisfaction Tracking System。CTP營業(yè)利潤貢獻:Contribution to Trading Profit。VIP(非常重要的人)：VIP= Very Important Person。LNR“當?shù)亍惫緟f(xié)議價:LNR(Local Negotiated Rate)。QES質(zhì)