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【正文】 tive 目標(biāo)：提高產(chǎn)品的銷(xiāo)售量 。 is audiencecentered。 Tasks 任務(wù)：向高層領(lǐng)導(dǎo)提出預(yù)算建議。 對(duì)同事：為了這個(gè)假期 ， 工作計(jì)劃和日程我已經(jīng)重新安排好了；我會(huì)感謝你們的關(guān)照的 。于是你訪(fǎng)問(wèn)了總經(jīng)理 、 公司職能部門(mén)及辦公室人員 。 大綱 (二 ) (1)結(jié)論和建議； (2)報(bào)告的目的； (3)本報(bào)告的調(diào)查分析和發(fā)現(xiàn)； (4)原因分析； (5)詳細(xì)對(duì)策和建議 ?！皩?duì)人保持不變的尊重”是公司的個(gè)性。 Motorola的管理者們?yōu)槊恳粋€(gè)下層的被管理者們還預(yù)備出了 11條這種“ Open Door” 式表達(dá)意見(jiàn)和發(fā)泄抱怨的途徑： ● I Remend （ 我建議） ● Speak Out （ 暢所欲言） ● G． M Dialogue （ 總經(jīng)理座談會(huì)） ● Newspaper and Magazines （ 報(bào)紙與雜志） ● DBS （ 每日簡(jiǎn)報(bào)） ● Townhall Meeting （ 員工大會(huì)） ● Education Day（ 教育曰） ● Notice Board （ 墻報(bào)） ● Hot Line （ 熱線(xiàn)電話(huà)） ● ESC （ 職工委員會(huì)） ● 589 Mail Box （ 589信箱） 1. Writing or speaking? 書(shū)面或口頭 ? Writing: need to keep a permanent record, to get across a great deal of detail, to use precise and studied wording, or to have your audience process your message quickly. ? Speaking: need a “richer” munication, less rigidity and permanence, and no permanent record at this time. 2. Formal or informal? 正式或非正式 ? Formal channel: legal negotiations or when you need to municate key ideas and facts. ? Informal channel: when you need to gain new ideas from others. 3. Individual or group? 個(gè)體或群體 ? Individual channel: to build an individual relationship, gain an individual response, and secure highly private and confidential matters. ? Group channel: to build group relationships or identity, to gain group response, to avoid excluding people, or to make sure all the audience hears your message at the same time. 4. Immediate response/Control over message being receives? 即時(shí)反應(yīng)或控制信息的接收 ? Need immediate response: consider individual channels or group channels. ? Do not need immediate response: consider writing channels or voice mail. 5. Privacy or not? 應(yīng)否私下交流 ? Privacy important: Choose writing, voice mail, or some forms of electronic meetings. ? Privacy not important: Any group channel except electronic meeting is appropriate. 6. High audience participation or not? 聽(tīng)眾參與度的高低 ? High audience participation: Choose from among onetoone channels or meeting channels. ? Low audience participation: Choose from among writing, voice mail, or presentations. 7. Audience in same place or not? 聽(tīng)眾是否處于同一地理位置 ?
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