【正文】 ..............................................................................................13 工程服務(wù) .......................................................................................................................14 環(huán)境服務(wù) .......................................................................................................................14 商務(wù)服務(wù) 14 免費服務(wù)項目： ...........................................................................................................14 有償服務(wù)項目： ...........................................................................................................14 人文服務(wù) 15十一、 崗位職責與管理制度 ......................................................................................................154 / 63 園區(qū)服務(wù)中心主任(副主任 ) 15 服務(wù)中心物業(yè)主管 16 后勤主管 17 招商專員 18 系統(tǒng)管理員 19 保潔人員 19 安全管理規(guī)定 ...............................................................................................................20 樓內(nèi)保潔 ......................................................................................................................20 樓外保潔 ......................................................................................................................21 園區(qū)綠化 22 安管人員 23 門崗職責 .......................................................................................................................23 巡崗職責 ......................................................................................................................23十二、 保潔作業(yè)流程與標準 ......................................................................................................2412．1 衛(wèi)生標準 24 室內(nèi)衛(wèi)生標準 ...............................................................................................................24 外圍衛(wèi)生標準 ..............................................................................................................25 墻面衛(wèi)生作業(yè)流程與標準 ...........................................................................................25 玻璃清潔作業(yè)流程與標準 ..........................................................................................26 燈飾清潔作業(yè)流程與標準 ..........................................................................................27 不銹鋼的日常清潔作業(yè)流程與標準 ..........................................................................28 樓外公共區(qū)域清潔作業(yè)流程與標準 ..........................................................................28 保潔工具的使用及保養(yǎng)規(guī)程 29 抹布 ...............................................................................................................................29 墩布 ..............................................................................................................................29 水桶 ..............................................................................................................................30 扁鏟 ..............................................................................................................................30 百潔布 ..........................................................................................................................31 伸縮桿 ..........................................................................................................................31 刮水器 ..........................................................................................................................31 牽塵器 ..........................................................................................................................31 人字梯 ........................................................................................................................31 告示牌 .........................................................................................................................31 垃圾的收集處理操作規(guī)程 31 工作程序 .......................................................................................................................32 注意事項 ......................................................................................................................32 樓層操作程序 32十三、 安管工作守則與規(guī)范 ......................................................................................................33 職業(yè)道德規(guī)范 33 行為守則 34 安管員安全管理權(quán)限 ......................................................................................................35 警械、警具管理 36 交接班制度 365 / 63 訓練、培訓制度 37 儀容儀表 .........................................................................................................................37 服務(wù)紀律 .........................................................................................................................38 服務(wù)語言情景規(guī)范 .........................................................................................................39 服務(wù)語言崗位規(guī)范示例 ................................................................................................39 監(jiān)督檢查 .......................................................................................................................41 車輛、巡邏管理 ...........................................................................................................42 物品放行制度 ...............................................................................................................43十 四 、 業(yè)主報修處理工作規(guī)程 ..............................................................................................44十五、 業(yè)主投訴處理規(guī)程 ..........................................................................................................46十六、 企業(yè)進場與退場規(guī)程 ......................................................................................................48 進場 48 申請 ...............................................................................................................................48 審核 ..............................................................................................................................48 簽約 ..............................................................................................................................48 驗房 ....................................................................