國(guó)外著名酒店工程部操作程序-4(英文)repairsandmaintenance(57-76)-全文預(yù)覽
【正文】 rk in Progress” section of the Board.2. Assess the nature of the request and obtain the needed tools and equipment prior to leaving the Engineering Department. Also determine if additional assignments are in same area, to avoid duplicate trips.3. Use sound judgement regarding the possible disturbing effects on the operation of the Hotel or fort of our guests.4. Be considerate while working, observe the safety of fellow employees, guests and yourself.5. After pletion of the assignment, record all pertinent data in the Remark section.6. Staple the buff to the blue copy left on the “Assignment Board” and post on the pleted section.7. If an assignment cannot be pleted because of lack of parts, record in Remark section, and post on “Awaiting Parts.”8. Continue with next, assignment , or report to immediate superior.The Work Request SystemThe Work Request System provides the means for written munication and recording of the scheduling and delegation of work assignments. The efficiency and success depends on YOUR cooperation.Procedure1. To avoid duplication, work is to be requested by the department heads or their designee only.2. Be exact regarding nature of request and location (type or print).3. The white copy to be retained by the person or department initiating the request.4. The blue copy will be returned from Engineering office to indicate that work has been pleted and is to be matched with the original (white).5. The unmatched white copies represent work still to be pleted.6. Please use telephone for requesting information in emergencies only.7. Requests submitted by department heads, requesting work other than maintenance (for instance, installation of shelving in an office) may need to be cost estimated by the Chief Engineer, and submitted to General Manager for final approval.8. Do not approach members of the Engineering Department to do work unless it is of an emergency nature.9. The Chief Engineer, or his assistant(s) will schedule the work according to its importance and the best interest of our guests.Frequently a request for maintenance work cannot be pleted because:1. More pressing or important assignments take priority.2. Ordered material or equipment is still to arrive.PROCEDURES: （continued）Frequently, the system appears not to function because the nine steps of the procedure have not been adhered to .Do not duplicate the original request , as this can result in costly waste of material and labour.If the request has not been pleted within a reasonable time, feel free to call the Chief Engineer. Refer to the original request number and date.Any portable equipment that requires maintenance must be delivered to the maintenance workshop with a work ticket attached.This work request system is considered a mandatory procedure for all Sheraton Hotels and the efficiency and success depends on you cooperation.NOTEFrequently, a request for work cannot be pleted in a reasonable time because:1. More pressing or important assignments take priority. 2. Ordered materials or equipment is yet to be delivered.Therefore the system sometimes appears not to function, either due to the above mentioned points, or because the correct procedure has not been followed. Do not duplicate the original request, as this can result in costly waste of material and labour. If the request has not been pleted within a reasonable time, feel free to call the Engineering Office, referring to the original request number and date.MemorandumTo: All Department Heads From:Copies to :Date:RE: Work Request SystemTo assist the Engineering Department in the correct scheduling and delegation of work so that priorities can be established and met, it is necessary that “Work Request Tickets” be used, and the following procedure applies:1. To avoid duplication, work is to be requested by the Department Head or his designee only.2. Be exact regarding nature of request and locationtype or print.3. The white copy is to be retained by the person or department initiating the request.4. The blue copy will be returned from the Engineering Office to indicate that work has been pleted, and would be matched with the white copy.5. The unmatched white copies represent work still to be pleted.6. Please use telephone for requesting work to be done in emergencies only , and follow up with a Work Request Ticket marked “Confirmation.”7. Requests submitted by Department Heads for work other than Maintenance (eg, new furniture in an office) may need to be cost estimated and submitted to the General Manager for approval.8. Do not approach members of the Engineering Department to do work unless it is of an emergency nature.9. The Chief Engineer or his Assistant will schedule the work according to its importance and the best interest or our guests.10. “Work Request Tickets” are availabl
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