【正文】 ...........5. 溝通能力 .......................................................................................................................................5. 規(guī)劃能力 .......................................................................................................................................5. 信息分析能力 ...............................................................................................................................54. 店長(zhǎng)的工作職責(zé) ...................................................................................................................................6. 營(yíng)業(yè)活動(dòng)的統(tǒng)籌管理 ...................................................................................................................6. 店鋪人員的安排與管理 ...............................................................................................................6. 在職員工的人事考核，職務(wù)變動(dòng)及培訓(xùn) ...................................................................................6. 店鋪銷售業(yè)績(jī)目標(biāo)的制定與達(dá)成跟進(jìn)管理 ...............................................................................6. 店鋪帳務(wù)管理 ...............................................................................................................................6. 銷售動(dòng)態(tài)的掌控與銷售信息的反饋 ...........................................................................................6. 其他非固定模式的作業(yè)管理 .......................................................................................................7. 各種信息的書面匯報(bào) ...................................................................................................................75. 店長(zhǎng)工作流程 .......................................................................................................................................8. 營(yíng)業(yè)前 ...........................................................................................................................................8. 營(yíng)業(yè)中 ...........................................................................................................................................8. 營(yíng)業(yè)后 ...........................................................................................................................................9. 店長(zhǎng)日檢查項(xiàng)目明細(xì)表 .............................................................................................................11. 店長(zhǎng)作業(yè)流程時(shí)段表 .................................................................................................................13. 店長(zhǎng)日工作記錄表 .....................................................................................................................14. 店長(zhǎng)周工作分析報(bào)表 .................................................................................................................156. 店長(zhǎng)終端管理板塊 .............................................................................................................................16. 對(duì)人的管理 .................................................................................................................................16. 員工類型及管理技巧 .................................................................................................................17. 現(xiàn)金的管理 .................................................................................................................................181 / 34. 貨品的管理 .................................................................................................................................20. 店長(zhǎng)的目標(biāo)業(yè)績(jī)管理 .................................................................................................................23. 店長(zhǎng)晨會(huì)的管理技巧 .................................................................................................................247. 店長(zhǎng)團(tuán)隊(duì)管理技巧 .............................................................................................................................29. 團(tuán)隊(duì)是什么？ .............................................................................................................................29. 成功團(tuán)隊(duì)的特征 .........................................................................................................................29. 團(tuán)隊(duì)領(lǐng)導(dǎo)方式 .............................................................................................................................29. 團(tuán)隊(duì)解決問(wèn)題的技巧 .................................................................................................................31. 店長(zhǎng)的領(lǐng)導(dǎo)技巧 .........................................................................................................................328. 危機(jī)事件的預(yù)防和處理 .....................................................................................................................35. 停電 .............................................................................................................................................35. 盜竊 .............................................................................................................................................35. 顧客在店內(nèi)遺失財(cái)物 .................................................................................................................36. 顧客投訴 ........................................................................................................................