【正文】 ............................ 64 五、收費(fèi)管理作業(yè)規(guī)范 ..................................................................................... 65 六、檔案管理作業(yè)規(guī)范 ..................................................................................... 68 七、商戶退租作業(yè)規(guī)范 ..................................................................................... 71 第二節(jié) 安全服務(wù)工作規(guī)范 ..................................................................................... 74 一、基本要求 ................................................................................................... 74 二、門崗服務(wù) ................................................................................................... 74 三、巡邏崗服務(wù) ............................................................................................... 75 四、監(jiān)控崗服務(wù) ............................................................................................... 75 五、對(duì)講機(jī)使用管理規(guī)定 ................................................................................. 76 六、事務(wù)助理交接班制度 ................................................................................. 76 七、培訓(xùn)制度 ................................................................................................... 77 物業(yè)運(yùn)作手冊(cè) 3 八、安全重大事故報(bào)告制度 .............................................................................. 78 九、事務(wù)助理獎(jiǎng)罰制度 ..................................................................................... 79 十、事務(wù)助理員工宿舍管理規(guī)定 ....................................................................... 81 十一、消防管理規(guī)定 ........................................................................................ 83 十二、事務(wù)助理道德規(guī)范 ................................................................................. 85 十三、保安服務(wù)過(guò)程的檢驗(yàn) .............................................................................. 85 十四、應(yīng)事務(wù)助理處理問(wèn)題的原則和方法 ......................................................... 86 十五、急處理程序 ............................................................................................ 87 第三節(jié) 清潔服務(wù)工作規(guī)范 ..................................................................................... 92 一、基本要求 ................................................................................................... 92 二、地面清潔操作規(guī)程 ..................................................................................... 93 三、標(biāo)準(zhǔn)層清潔操作規(guī)程 ................................................................................. 93 四、通道地面磚清潔程序及標(biāo)準(zhǔn) ....................................................................... 93 五、大堂大理石地面的保養(yǎng)及標(biāo)準(zhǔn) ................................................................... 94 六、電梯清潔流程及標(biāo)準(zhǔn) ................................................................................. 95 七、公共洗手間的清潔及標(biāo)準(zhǔn) .......................................................................... 96 八、地面的清潔保養(yǎng) ........................................................................................ 97 九、商城清潔操作規(guī)程 ..................................................................................... 97 十、對(duì)清潔衛(wèi)生服務(wù)公司的工作質(zhì)量的控制 ..................................................... 98 十一、消殺、清運(yùn)的服務(wù)評(píng)價(jià) .......................................................................... 99 十二、清潔服務(wù)過(guò)程的檢驗(yàn) .............................................................................. 99 十三、清潔的應(yīng)急計(jì)劃 ....................................................................................100 第四節(jié) 綠化服務(wù)工作規(guī)范 ....................................................................................101 一、綠地花木養(yǎng)護(hù)管理制度 .............................................................................101 二、花卉植物擺設(shè) ...........................................................................................101 三、花草植物的澆水管理方式 .........................................................................102 四、草坪的施工與保養(yǎng) ....................................................................................103 五、植物的修剪方式 .......................................................................................103 六、花卉植物蟲(chóng)害防治 ....................................................................................104 七、植物病害防治 ...........................................................................................105 八、農(nóng)藥的使用 ..............................................................................................106 九、除草的操作方式 .......................................................................................107 十、植物保潔 ..................................................................................................107 十一、植物施肥方式 .......................................................................................108 第五節(jié) 設(shè)施設(shè)備保養(yǎng)服務(wù)工作規(guī)范 ......................................................................109 一、配電房管理制度 .......................................................................................109 二、水泵房管理制度 .......................................................................................109 三、電氣維修規(guī)定 ...........................................................................................110 四、臨時(shí)用電管理規(guī)定 ....................................................................................111 五、用水、供水管理規(guī)定 ................................................................................111 六、電梯管理規(guī)定 ...........................................................................................112 七、設(shè)備管理規(guī)程 ...........................................................................................112 八、供配電設(shè)備設(shè)施安全操作規(guī)程 ..................................................................123 九、供配電設(shè)備設(shè)施運(yùn)行管理規(guī)程 ..................................................................124 物業(yè)運(yùn)作手冊(cè) 4 十、供配電設(shè)備設(shè)施維修保養(yǎng)規(guī)程 ..................................................................127 十一、給排水設(shè)備設(shè)施操作規(guī)程 ......................................................................129 十二、給排水設(shè)備設(shè)施運(yùn)行管理規(guī)程 ...............................................................129 十三、給排水設(shè)備設(shè)施維修保養(yǎng)規(guī)程 ...............................................................132 十四、二次供水管理規(guī)程 ..