【正文】 日程也很重要：學(xué)習(xí)曲線在后半天會(huì)往下走，因此，“一整天的培訓(xùn)沒有半天或者大半天的效果好。 在受訓(xùn)者的頭腦中構(gòu)建一種有意識(shí)的培訓(xùn)需求。 激勵(lì)受訓(xùn)者 以下幾種方式可以激勵(lì)學(xué)員： 從實(shí)踐中學(xué)習(xí)是最好的方式，盡可能多的提供真實(shí)的練習(xí)環(huán)境。例如，如果培訓(xùn)客戶服務(wù)代表如何接電話，首先就要解釋他們可能面對(duì)的電話的不同類型以及怎樣識(shí)別這些不同類型的電話。 使技能更容易轉(zhuǎn)移 使新的技能和行為可以很容易地從培訓(xùn)地點(diǎn)轉(zhuǎn)換到工作地點(diǎn)： 使培訓(xùn)環(huán)境與工作環(huán)境盡可能相似。 使用多個(gè)人們熟悉的案例。 培訓(xùn)和學(xué)習(xí) 培訓(xùn)實(shí)質(zhì)上是一個(gè)學(xué)習(xí)的過程，研究顯示，可以通過以 下幾 個(gè)方面 來改善學(xué)習(xí)。 大多數(shù)員工可能不會(huì)（也不需要）創(chuàng)建自己的培訓(xùn)材料，因?yàn)楹芏嗖牧隙伎梢栽诰€或者離線查找。 第二，制定設(shè)計(jì)，編寫和制定培訓(xùn)內(nèi)容，包括工作手冊(cè)、練習(xí)和活動(dòng) ； 這里可以 充分 使用本章所討論的一些技術(shù)，如在職培訓(xùn)、電腦輔助培訓(xùn) 。 在 2021 年，美國(guó)較大的企業(yè)大約花費(fèi)了 540 億美元用于員工培訓(xùn)。然后與他們一起工作，看看我們的員工是否具備這些知識(shí)和技能，如果他們不具備，那我們就該討論培訓(xùn)需求了。同時(shí)隨著競(jìng)爭(zhēng)要求更好的服務(wù)，員工也越來越多的要求進(jìn)行客戶服務(wù)培訓(xùn)。 今天的雇主必須要適應(yīng)技術(shù)變革，提高產(chǎn)品質(zhì)量和服務(wù)質(zhì)量，提高生產(chǎn)力，保持競(jìng)爭(zhēng)力。所以，好的培訓(xùn)至關(guān)重要。 擁有 潛力很大的員工并不能保證他們一定會(huì)成功 。 Pay attention to the training effete the feed back and the training result strengthening。 Must achieve studies for the Purpose of application。 Training should be one kind of management。 establishes the outstanding enterprise culture and the image. The training goal lies in: Strengthens staff’s occupational ethics。外文資料 人力 043（ B） 陳 蓉 0404052088 Training and Developing Employees Gary Dessler． Human resource management(Ninth Edition)[M]． Tsinghua University Press． 2021， 187189 Training refers to the methods used to give new or present employees the skills they need to perform their jobs. Training might mean showing a new Web designer the intricacies of your site, a new salesperson how to sale your firm’s product, or a new supervisor how to interview and evaluate employees. Training is a hallmark of good management, and a task manager overlook at their peril. Having highpotential employees doesn’t guarantee they’ll succeed. Instead, they have to know what you want them to do and how you want them to do it. If they don’t, they’ll do the jobs their way, not yours. Or they will improvise, or, worse, do nothing productive at all. Good training is vital. Why the training business is booming “Training” is more inclusive than it used to be. Training used to focus mostly on teaching technical skills, such as training assemblers to solder wires or teachers to write lesson plans. Today, such technical training is no longer enough. Employers today have to adapt to technological change, improve product and service quality, and boost productivity to stay petitive. Doing so often requires remedial education. For example, quality improvement programs require employees who can produce charts and graphs and analyze data. Similarly, today’s employees need skills (and thus training) in team building, decision making, and munication, as well as technological and puter skills (such as desktop publishing and puteraided design and manufacturing). And as petition demands better service, employees increasingly requi