【正文】 range of our products. 攜同各類產品… 4. We think that you will agree that only the best quality materials are used …相信也會同意我們的產品質料上乘、手工精巧… 5. The high standard of workmanship will appeal to the most discriminating buyer. …能吸引最有 鑒賞力的買主 . ====================================== Notes 段意解說 the reference clear and respond. 確認來函 ,作出回應 . what acting you are taking 詳述現正采取的措施 why you have not been able to meet the request in full 解釋未能滿足收信人所有要求 details of any followup action 告知其它后續(xù)措施 the customer’s interest, hoping to sell additional products. 吸引收信人對其他產品的興趣 ,盡量推銷 ====================================== Alternative phrases 替代用語 Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products. (I refer to your…) (I am glad to…) 中 國最大的管理資源中心 第 4 頁 共 55 頁 We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products. I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality. (I am sorry to…) (I can assure you, however,…) Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer. (…that we use the best quality materials…) (…the most discerning…) We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls. We look forward to receiving an order from you. =========================================== Comments 評注 This is a concise, yet full, response to the enquiry. It demonstrates the efficiency and dynamism of the pany’s approach. The visit of a sales representative will almost certainly lead to a sale. 本信精要詳盡 ,同時顯示發(fā)信人公司處理效率和沖勁 .派營業(yè)代表到訪將可建雙方的合作關系 . (3)An enquiry for steel screws Dear Sirs, We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram Camp。 see the phrases on the right for simpler alternative. 中 國最大的管理資源中心 第 10 頁 共 55 頁 本信先就來函作簡復 ,并催促收信人早日回復 .文字規(guī)范而簡潔 (7)Offering a substitute Dear Mrs Stones, Thank you for your telex enquiry of 23 September concerning cotton print 634. We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand. We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute. 500 pieces cotton print 428 at Us﹩ per metre CIF New York, including your mission of 2% A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible. Your sincerely, J S Chowdry Sales Manager ========================================= Offering a substitute 提供代用品報盤 Dear Mrs Stones, 斯通太太 , Thank you for your telex enquiry of 23 September concerning cotton print 634. 貴公司 9 月 23 日詢問有關 634 號印花棉布價格的電傳已收到 ,多謝來函 . We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand. 本公司感謝你們熱心推銷我們的產品 .但因有關產品需求殷切 ,未能滿足公司要求 ,深感遺憾 . We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute. 然而 ,本公司另有出產類似的織品 .現報上虛盤如下 : 500 pieces cotton print 428 at Us﹩ per metre CIF New York, including your mission of 2% 482 號印花棉布 500 件 ,每米 美元紐約 到岸價 ,當中包括貴公司傭金 2% A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible. 隨函敬附樣本供貴公司參 考 .若滿意樣本質量 ,請盡快電傳復實 . Your sincerely, J S Chowdry Sales Manager 銷售部經理 ========================================= Useful phrases 1. We regret very much that we are unable to supply the desired goods due to excessive demand. 但因有關產品需求殷切 ,未能滿足公司要求 ,深感遺憾 . 2. We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute. 然而 ,本公司另有出產類似的織品 . 3. A sample is enclosed for your reference 隨函敬附樣本供貴公司參考 ============================================ 中 國最大的管理資源中心 第 11 頁 共 55 頁 Notes 段意解 說 1. Identify the reference and goods. 確認來函 ,列明有關貨品 . 2. State the reason why you can not accept the order 解釋未能滿足收信人要求的原因 3. Offer a substitute with details of the offer 提供代用品及列明有關詳情 . 4. Enclose anything required by the prospective purchaser to make a decision. Urge acceptance. 附寄代用品樣本 ,敦促回復 . ================================== Alternative phrases Thank you for your telex enquiry of 23 September concerning cotton print 634. (Many thanks for…) We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to sup