【正文】 istent and prehensive information ? providing tools for strategic decisonmaking In addition, leverage of Hongkong Tele?s existing customer service system and marketing data warehouse system will further extend the potential for business benefit in these areas. The Phase 3 new technologies that relate to this potential improvement in petitiveness include: ? Network Computing Architecture, Network Computers and Webenablement ? enabling outreach of systems boundaries to customers for selfprovisioning and enquiry ? enabling outreach of systems boundaries to distributors for automated provisioning and enhanced enquiry ? enabling outreach of systems boundaries to suppliers to reduce cycle time ? SmartClient 10 ? enabling disconnected puting support for Hongkong Tele?s mobile sales and service work force ? enabling process improvement extension to suppliers and customers ? enabling media object attachments to transaction processes for enhanced information exchange ? enabling integrated data warehousing support for customer sales and service ? Online Analytical Processing Support integrated with transactiondriven business systems for improved decisionmaking The overall opportunity that Oracle?s 3Phase solution offers for business improvement and thus value add to Hongkong Tele?s business is illustrated at a high level in Figs ES3 and ES4 below: : Current Profile : Future profile opportunity with Phase 4 Business Issues In order to meet petitive pressures, business growth objectives, and operational improvement objectives, Hongkong Tele is addressing four key business issues via the Business Support Systems project: ? Year20xx Compliance ? Productivity improvement ? Information analysis and forecasting ? Future technology migration in a step wise fashion Given the anticipated extent of change in the marketplace and the business over time, Hongkong Tele?s Business Support System requires an ability to make incremental steps in achieving the future goal of integrated management and operational information systems. Incremental steps will exist not only in terms of strategic business planning, but also in access to new technologies that either improve business performance or enable the introduction of new products, services or businesses. The business vision is for the Business Support System to bee the central element of an integrated process to support : ? The growth and diversification in business activity of Hongkong Tele. ? The ability to adopt emerging technologies to streamline operations and keep pace with petition. ? The ability to provide management information in a timely and accurate manner. Oracle understands that the Business Support System project vision is to support achievement of the business vision through: ? A customer focus in the implementation where predictable and appropriate service bee the key differentiator ? Empowered Hongkong Tele staff, equipped with the right information and skills ? Clearly defined, owned and managed ?endtoend? business processes ? Leading edge puter and telephone technologies supporting customer focused business processes Objectives Oracle has recognized the business objectives for the Business Support System to be: ? The ability to identify areas nonpliant with Hongkong Tele?s financial and administrative best practice. ? The ability to perform benchmarking analysis and to implement more cost effective practices. ? Immediate identification of financial activities requiring management attention, such as cost over runs and cost/ratio changes affecting price and service. ? Recognition of the full cost of activities for project evaluation and cost/benefit analysis. ? Det