communicationandinformationtechnology11(文件)
【正文】 Hall, Inc. All rights reserved. * The Grapevine ? An informal anizational munication work that is active in almost every anization. ?Provides a channel for issues not suitable for formal munication channels ?The impact of information passed along the grapevine can be countered by open and honest munication with employees. 25 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * How IT Affects Organization ? Removes the constraints of time and distance ?Allows widely dispersed employees to work together. ? Provides for the sharing of information ?Increases effectiveness and efficiency. ? Integrates decision making and work ?Provides more plete information and participation for better decisions ? Creates problems of constant accessibility to employees ?Blurs the line between work and personal lives 29 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * “ Politically Correct” Communication ? Do not use words or phrases that stereotype, intimidate, or offend individuals based on their differences. ? However, choose words carefully to maintain as much clarity as possible in munications. 33 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Current Communication Issues (cont’d) ? Managing the Organization’s Knowledge Resources ?Build online information databases that employees can access ?Create “munities of practice” for groups of people who share a concern, share expertise, and interact with each other. 31 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Information Technology (cont’d) ? Networked Computer Systems ?Linking individual puters to create an anizational work for munication and information sharing. ?Email ?Instant messaging ?Voic ?Fax machines ?Electronic Data Exchange (EDI) ?Teleconferencing ?Videoconferencing 27 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Direction of Communication Flow (cont’d) ? Lateral (Horizontal) Communication ?Communication that takes place among employees on the same level in the anization to save time and facilitate coordination. ? Diagonal Communication ?Communication that cuts across both work areas and anizational levels in the interest of efficiency and speed. 23 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Overing the Barriers to Effective Interpersonal Communications ? Use Feedback ? Simplify Language ? Listen Actively ? Constrain Emotions ? Watch Nonverbal Cues 19 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Interpersonal Communication (cont’d) ? Nonverbal Communication ?Communication that is transm
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