420營運管理策略教材(文件)
【正文】 Customer service process at financial services firm ? General medical practice Batch process ? Order fulfillment process of importer/distributor ? Placing purchase orders at public relations agency Line process ? Cafeteria line ? Teller line at bank Continuous process ? Power generation plant ? Providing telephone line access To Acpany Krajewski Ritzman Operations Management: Strategy and Analysis, Sixth Edition 169。 2023 Prentice Hall, Inc. All rights reserved. A Tour of Microsoft Visio To Acpany Krajewski Ritzman Operations Management: Strategy and Analysis, Sixth Edition 169。 2023 Prentice Hall, Inc. All rights reserved. Process Charts Figure Process: Emergency room admission Subject: Ankle injury patient Beginning: Enter emergency room Ending: Leave hospital 1 15 X Enter emergency room, approach patient window 2 X Sit down and fill out patient history 3 40 X Nurse escorts patient to ER triage room 4 X Nurse inspects injury 5 40 X Return to waiting room 6 X Wait for available bed 7 60 X Go to ER bed 8 X Wait for doctor 9 X Doctor inspects injury and questions patient 10 200 X Nurse takes patient to radiology 11 X Technician xrays patient 12 200 X Return to bed in ER 13 X Wait for doctor to return 14 X Doctor provides diagnosis and advice 15 60 X Return to emergency entrance area 16 X Check out 17 180 X Walk to pharmacy 18 X Pick up prescription 19 20 X Leave the building Step no. Time (min) Distance (ft) Summary Number of steps Activity Time (min) Distance (ft) Transport 9 11 815 Operation 5 23 — Inspect 2 8 — Store — — — Delay 3 8 — Step description Insert Step Append Step Remove Step To Acpany Krajewski Ritzman Operations Management: Strategy and Analysis, Sixth Edition 169。 :17:1301:17Mar234Mar23 1故人江海別，幾度隔山川。 2023年 3月 上午 1時 17分 :17March 4, 2023 1行動出成果，工作出財富。 01:17:1301:17:1301:173/4/2023 1:17:13 AM 1成功就是日復一日那一點點小小努力的積累。 2023年 3月 4日星期六 上午 1時 17分 13秒 01:17: 1楚塞三湘接，荊門九派通。 , March 4, 2023 閱讀一切好書如同和過去最杰出的人談話。勝人者有力，自勝者強。 2023年 3月 4日星期六 1時 17分 13秒 01:17:134 March 2023 1一個人即使已登上頂峰，也仍要自強不息。 2023年 3月 4日星期六 上午 1時 17分 13秒 01:17: 1最具挑戰(zhàn)性的挑戰(zhàn)莫過于提升自我。 :17:1301:17Mar234Mar23 1越是無能的人，越喜歡挑剔別人的錯兒。 2023年 3月 4日星期六 1時 17分 13秒 01:17:134 March 2023 1空山新雨后，天氣晚來秋。 01:17:1301:17:1301:17Saturday, March 4, 2023 1不知香積寺，數(shù)里入云峰。 上午 1時 17分 13秒 上午 1時 17分 01:17: 沒有失敗，只有暫時停止成功！。 :17:1301:17:13March 4, 2023 1他鄉(xiāng)生白發(fā)，舊國見青山。 , March 4, 2023 雨中黃葉樹，燈下白頭人。 2023 Prentice Hall, Inc. All rights reserved. Process Charts Figure Proces
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