【正文】 2 Service delivery framework changes not coordinated with IT.Cost savings will not be realised.39。 for MonitoringIncrease remote access capacity and provide secure remote online connectionSImplify information access mechanismsNumber 1 in the City Research Group surveyOperating costs reduced by 30%First choice for multibank customersLinks established and business retainedCreate Customer Focused Culture Team WorkingStandardise Improve processes, reduce paperworkTailor CB Services for selected customersAnswer questions with plete knowledge of customer businessFlexible Work Force業(yè)務(wù) /IT構(gòu)想Han Consulting (China) Ltd.Han Consulting63?企業(yè)業(yè)務(wù)流程模型?業(yè)務(wù)功能?需求分解與綜合關(guān)鍵業(yè)務(wù)需求 解決方案?需求映射?應(yīng)用功能綜合?應(yīng)用策略與選型?企業(yè)信息系統(tǒng)藍(lán)圖IT管理運(yùn)作 IT體系結(jié)構(gòu)?基本原則?管理策略?組織機(jī)構(gòu)?管理流程?技能和資源?績(jī)效？?體系結(jié)構(gòu)策略和管理流程?關(guān)鍵的體系結(jié)構(gòu)框架?支持解決方案的基礎(chǔ)設(shè)施IT規(guī)劃解決方案 IT能力業(yè)務(wù) /IT策略及愿景漢普咨詢 IT規(guī)劃方法Han Consulting (China) Ltd.Han Consulting64Define Business MissionEXAMPLE : To be recognised as the premier provider of flat panel display technologies in Taiwan, with revenues exceeding US$10bn, and 50% increase in product diversification and a 50% increase in manufacturing efficiencies by 2023Define Objectives that underpin the MissionEXAMPLE : ? Grow revenue by 60% CAGR over the next 3 years? Reduce fabrication costs by 25% per year? Increase yield of fab 1 by 30% within 18 months? Develop production tooling for 5 additional products per year? …...Define tactics which underpin each objectiveEXAMPLE : Objective Reduce fabrication costs by 25% per year? Decrease inventory costs by better BOM handling and tighter supply chain integration? Reduce wafer wastage during the final fabrication process? Reduce material costs through supplier petition? …...Define the IS/IT implications for each tactic in the areas of apps, data, infra, and processEXAMPLE : Tactic Decrease inventory costs by better BOM handling and tighter supply chain integration? Need to extend current MFG app to supply detailed BOMs electronically to material suppliers needs new or extended app, link to inter, infrastructure at supplier side? Need inventory data updates every 4 hours made available to suppliers need automated requisitions through inter, need agreements, reduce buyer staff.? …..ALIGNMENTBITA Business to IS/IT Implications Breakdown and AlignmentHan Consulting (China) Ltd.Han Consulting65 Applications PortfolioKEY OPERATIONALSTRATEGICSUPPORTHIGH POTENTIALApplications which are critical to sustain future business strategyApplications which may be important in achieving future successApplications on which the anisation currently depends for successApplications which are valuable but not critical to successKEY OPERATIONALSTRATEGICSUPPORTHIGH POTENTIAL?Invest?Leverage and expand?Maximum flexibility?Exploit technology?Communicate potential?New business initiatives?Manage centrally?Stabilise?Maximise service levels?Constrain costs?Drive down cost?Consider outsourceKEY OPERATIONALSTRATEGICSUPPORTHIGH POTENTIALEvaluate how advantages gained in one SBU can be achieved in anotherShare ideas and results, prototypes, pilots, RDShare Expertise in applications technology managementDrive economies by sharing systems and resourcesKEY OPERATIONALSTRATEGICSUPPORTHIGH POTENTIALEvaluate how advantages gained in one SBU can be achieved in anotherShare ideas and results, prototypes, pilots, RDShare Expertise in applications technology managementDrive economies by sharing systems and resourcesKEY OPERATIONALSTRATEGICSUPPORTHIGH POTENTIALEvaluate how advantages gained in one SBU can be achieved in anotherShare ideas and results, prototypes, pilots, RDShare Expertise in applications technology managementDrive economies by sharing systems and resourcesWorking across business unitsBy mapping an enterprise’s applications into the 4 quadrants through discussions with various IT and business managers, it will assist in evaluating the appropriateness of IT spending, skills/resources, technology investment, management focus, perceived business valueHan Consulting (China) Ltd.Han Consulting66企業(yè)門戶 內(nèi)部網(wǎng)絡(luò)電子商務(wù)平臺(tái)決策支持系統(tǒng)（ DSS)/KPI績(jī)效考核指標(biāo)體系知識(shí)倉分區(qū)知識(shí)管理市場(chǎng)與客戶管理質(zhì)量管理生產(chǎn)管理財(cái)務(wù)管理辦公自動(dòng)化處理系統(tǒng) (OA)研發(fā)管理系統(tǒng)供應(yīng)鏈管理( SCM）人力資源管理系 HR客戶關(guān)系管理(CRM)/呼叫中心(CALLCENTER )企業(yè)門戶供應(yīng)商客戶ERP管理系統(tǒng)集團(tuán)財(cái)務(wù)管理系統(tǒng) 研發(fā)品牌管理銷售管理供應(yīng)鏈管 理戰(zhàn)略政策經(jīng)濟(jì)公共關(guān)系方針目標(biāo)資本運(yùn)行政工企業(yè)文化日常辦公圖例： 網(wǎng)絡(luò) 應(yīng)用系統(tǒng) 數(shù)據(jù)庫企業(yè) IT體系圖企業(yè)信息系統(tǒng)藍(lán)圖：功能框架企業(yè)信息系統(tǒng)藍(lán)圖：功能框架Han Consulting (China) Ltd.Han Consulting67Han Consulting (China) Ltd.Han Consult