【品質(zhì)管理與管控 】ch9(文件)
【正文】 us on products, not processesn Little real empowerment is givenTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 Narrow in scope161。 2023 SouthWestern/Thomson LearningTM品質(zhì)管理與管制 16Implementing Total Quality:Key Playersn Senior managementn Middle managementn Workforce17Strategic vs. Process Changen Strategic change is broad in scope and stems from strategic objectives, which are generally externally focused and relate to significant customer, market, product/service, or technological opportunities and challenges. n Process change is narrow in scope and deals with the operations of an anization. An accumulation of continuously improving process changes can lead to a positive and sustainable culture change.品質(zhì)管理與管制 18Strategic vs. Process Changen Strategic change161。 Strategic partnerships161。 Flexibility and cycle time reduction161。 Rewards for teamwork and qualityTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 Customer response161。 Strategic planning161。 2023 SouthWestern/Thomson LearningTM品質(zhì)管理與管制 12Building on Best Practicesn Universal best practices161。 2023 SouthWestern/Thomson LearningTM品質(zhì)管理與管制 8Corporate Culture and Changen Corporate culture is a pany’s value system and its collection of guiding principlesn Cultural values often seen in mission and vision statementsn Culture reflected by management policies and actionsTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。第 9 章建立和延續(xù)全面品質(zhì)的組織（詳細(xì)的教材收錄於 CDROM中）品質(zhì)管理與管制 1建立和延續(xù)全面品質(zhì)的組織n 許下對 TQ的承諾 n 組織的文化和全面品質(zhì) n 文化的改變 n 立足於最佳的作法 n 在文化改變之際員工的角色 n 改變管理 n 建立 TQ式文化的實施障礙 品質(zhì)管理與管制 2建立和延續(xù)全面品質(zhì)的組織 (續(xù) )n 延續(xù)品質(zhì)組織 n 視品質(zhì)為一趟旅程 n 學(xué)習(xí)性的組織 n 自我評價的流程 n 以自我評價為槓桿：後續(xù)跟催的重要性 n 實施 ISO 9000， Baldrige，和六標(biāo)準(zhǔn)差 n 對未來的觀點 n 品質(zhì)實務(wù)： Eastman的方式 n 品質(zhì)實務(wù)： Honeywell合併分歧的品質(zhì)系統(tǒng) n 個案：161。 Westerfield營造公司 品質(zhì)管理與管制 3本章結(jié)束THANKS!品質(zhì)管理與管制 4品質(zhì)管理與管制 5Chapter 9 – Building and Sustaining Total Quality OrganizationsSelling TQ, Corporate culture, Baldrige core values, TQ vs. traditional management, Implementation mistakes, Best practices, Sustaining TQ 品質(zhì)管理與管制 6Why Adopt TQ Philosophy?n Reaction to petitive threat to profitable survivaln An opportunity to improve7Selling the TQ Concept1. Learn to think like top executives2. Position quality as a way to address priorities of stakeholders3. Align objectives with those of senior management4. Make arguments quantitative5. Make the first pitch to someone likely to be sympathetic6. Focus on getting an early win, even if it is small7. Ensure tha
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