oraclecrm解決方案(文件)
【正文】 電子商業(yè)Oracle eBusiness Suite R11i (CRM)124 Copyright Oracle Corporation, 1999. All rights reserved.Oracle CRM FootprintSalesCall CenterServiceMarketingMarketingTelemarketing Telesales CustomerSupport/CareiMarketingiCenteriStoreiPaymentiSupportiBillPayiCenterWebMarketing Intelligence Sales Intelligence Customer IntelligenceField salesConnectedMobile/PDAField ServiceMobile/PDAEntitlement +Installed BaseMobileFin/MfgFoundation: Party, Product, Price, Order, Task, Territory, Knowledge Management, Fulfillment...Order Capture + Contracts + Sales Comp125 Copyright Oracle Corporation, 1999. All rights reserved.ORACLE CRM 11i Product Families Marketing Online, MES, Mktg IntelligenceMarketingProduct Family ProductsSales Online, TeleSales, Order Capture, SalesSalesCompensation, Field Sales/Mobile, Sales IntelligenceContracts, Customer Support, Scheduler, FS/MobileServiceDepot Repair, Spares Mgmt, Customer IntelligenceiStore, iMarketing, iPayment, iSupportECommerceAdv. Inbound, Adv. Outbound, eMail Center,Interaction CenterBlending, Scripting, Collections, Connectors126 Copyright Oracle Corporation, 1999. All rights reserved.Oracle CRM 11i Products By ChannelMain/CoreFamily Telephone Web Mobile OthersMarketing OnlineMarketingiMarketing(Emerce)Mktg Encyclopedia,Mktg IntelligenceSales OnlineSales Telesales iStore(Emerce) Field Sales/Mobile Sales Compensation,Sales IntelligenceInstalled BaseService Customer Care,Customer Support iSupport(Emerce) Field Service/MobileContractsCore,ContractsService,Depot Repair,Scheduler,Spares Mgmt,Customer IntelligenceECommerce iStore, iMarketing,iPayment, iSupportInteractionCenterMultiChannel Mgr,Advanced InboundAdvanced Outbound,Interaction BlendingEmail Center Connectors,Scripting,Interaction Intelligence,CollectionsPriced Product Free/Bundled Product Others Optional Product(s)127 Copyright Oracle Corporation, 1999. All rights reserved.CRM 11i Product RoadmapMay?0 Sep?0 Dec?0/Mar?1Architecture/FoundationInteraction CenterSuiteMarketing SuiteSales SuiteService SuiteECommerce SuiteCRM VerticalNew Customer ModelCRM FoundationComplete Suite AvailableComplete SuiteAvailableSales CompensationComplete SuiteAvailableComplete SuiteAvailableCRM Relationship GraphingContact Context etc.EnhancementsTrade PlanningCPG EnhancementsComplete SuiteMobile Sales (Phase
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