iso14001訓(xùn)練稽核員培訓(xùn)(ppt 42頁(yè))(文件)
【正文】 y 保密 ? Sample 抽樣 ? Restrictions? 限制？ ? Clarification? 澄清？ ETHICS OF THE AUDIT 評(píng)審的規(guī)範(fàn) ? Enter the area 步入評(píng)審現(xiàn)場(chǎng) ? Introductions by guide 由陪同人員介紹 ? Explain what you want to see 解釋您想看的東西 ? Investigate to the depth necessary 必要時(shí)深入檢查 ? No problems found, move on 如沒(méi)有問(wèn)題發(fā)現(xiàn)，進(jìn)行下一個(gè)活動(dòng) ? Don’ t keep on auditing until problems are found 不能在一個(gè)區(qū)域繼續(xù)評(píng)審，直至發(fā)現(xiàn)問(wèn)題 CONTROL OF THE AUDIT 評(píng)審的控制 ? Checklist is a servant not a master 檢查清單只是助手不是主人 ? If potential audit trails appear, decide: 如果出現(xiàn)某些情況，應(yīng)決定： disregard 不管它 note for later 記錄下來(lái)，留待事後追查 follow up immediately 立即追蹤 ? Might affect the sample size 或許影響抽樣的數(shù)量 ? Might affect the audit programme 或許影響評(píng)審計(jì)劃 OPEN QUESTIONS 開(kāi)放性問(wèn)題 ? Who (does it) 誰(shuí)負(fù)責(zé) ? What (is done) 做了什麼 ? Where (is it done) 在那里完成 ? Why (is it done) 為什麼要做 ? When (does it get done) 何時(shí)完成 ? How (is it done。 often is it done) 怎樣完成，多久完成 ? Show me 請(qǐng)出示 QUESTIONS 提問(wèn) ? Don’ t waste time by asking: 不要浪費(fèi)時(shí)間於： unrelated questions 不相關(guān)的問(wèn)題 rhetorical questions 誇張的問(wèn)題 dumb questions 愚蠢的問(wèn)題 too many closed questions 太多封閉式問(wèn)題 ? Do ask open questions 要使用開(kāi)放式提問(wèn) NOTE TAKING 筆記 Recording the objective evidence: 記錄客觀証據(jù) ： ? Admissible statements 負(fù)責(zé)人的陳述 ? Document numbers and issue/revision levels 文件編號(hào)和發(fā)行／版本級(jí)別 ? Identifiers 標(biāo)識(shí) ? Departments 部門(mén) ? Titles of auditees (with names only if necessary) 被評(píng)審方的職稱（僅在需要時(shí)記錄姓名） NOTE TAKING 筆記 ? Notes could be used as reference for: 記錄能作為以下的參考： Immediate investigation 即時(shí)的調(diào)查 Investigation later 日後調(diào)查 Use by a colleague 供其他同事使用 Subsequent audits 供日後的評(píng)審使用 ? Notes must therefore be: 因此記錄必頇： Legible 清晰易讀 Retrievable 隨時(shí)能被索閱 NOTE TAKING 筆記 ? Notes taken during an audit are a record of: 評(píng)審過(guò)程中的筆記是用作記錄以下各項(xiàng)： The audit sample taken 評(píng)審時(shí)抽取的樣品 What was reported 所收到的報(bào)告 What was observed 所觀察到事情 ? Notes may be referenced by subsequent auditors 筆記可被其他評(píng)審員使用 VERIFICATION 驗(yàn)證 ? Random basis 隨機(jī)抽樣 ? Chosen by the auditor 由評(píng)審員來(lái)抽樣 ? Permission sought 獲準(zhǔn)尋找 ? Establish and agree the facts 建立及確認(rèn)事實(shí) ? Remain uninvolved 保持客觀 ? Always be polite 保持禮貌 NONCONFORMITY 不符合事項(xiàng) ? Non fulfillment of a specified requirement 未能滿足標(biāo)準(zhǔn)規(guī)定的要求 ? Specified requirements: 標(biāo)準(zhǔn)規(guī)定的要求 conditions of contract 合約條款
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