酒店客房營運(yùn)專用參考資料(文件)
【正文】 the puter ／ posting machine has been updated。 PBX contacts area hotels for occupancy parison.7:00Morning Reports ／ Early Shift begins:（“A” Shift）Night Manager must deliver morning reports to ., various departments。 FO begins “setting up the house”Room Attendants and Housemen receive assignments and amenities and mence work。 FOM attends briefing。 expected departures list （still not checkedout）is distributed to Housekeeping Supervisors by FO。 second mail drop picjup be bellmen ／ porters.16:00 （Once Weekly）Rooms Division Meeting17:00Dinner breaks mence ／ FO Asst. Calls other hotels count status:Dinner breaks scheduled around checkin。 guaranteed reservations may not be cancelled without charge。 Reservations reduced to one reservationist until 20:00 then closes.21:00Initial Pit／Bucket CheckFO Asst. Check the puter ／ rack against registration cards。 Night Manager begins rack or puter balancing of Room revenue and initial reports。 coach, counsel, and objectively evaluate all employees。 Night Cleaning begins in Public Areas。 final organization of potential sellout。 turndown process begins in Housekeeping along with preparation of tomorrow‘s amenities by dispatcher。 heavy door activities until 20:00.18:00CutOff Time:Turndown begins:Nonguaranteed reservations may be cancelled。 FO Asst. Verifies status of 000 rooms with responsible departments may repeat at 17:00.14:30Early Shift Cashiers cashoutEarly Shift cashiers begin cashingout in back office.15:00CheckIn Time ／ Late Shift begins arriving ／ . Housekeeping Report piled（“B” Shift）:Checkin possibility is “assured” by this time.16:00Housekeeping Early Shift departs ／ Turndown Attendants arrive。 Concierge arranges plimentaries for VIP‘s once rooms are approved.10:00Swing Shift arrive ／ Laundry opens:Swing shift, if scheduled arrive during this general period.11:00VIP rooms ready for inspection by Asst. Mgr.:Housekeeping “returns” VIP and Special Attention rooms for final inspection.12:00Lunch breaks beingDependant upon arrivals ／ departures, lunch breaks begin in Housekeeping and FO.13:00CheckOut Time Expected Departure Check ／ 000 Room Check:Guest checkingout after this time may be charged an additional halfday rate。 FO is subsequently informed of any RFV‘s or Sleepouts。 FO hold a brief meeting to brief Early Shift。 PBX begins wakeup calls。 late checkins posted as pickup revenue on new day.5:00Newspaper Delivery ／Wakeup Ca
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