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客人領(lǐng)取時(shí)，請(qǐng)客人在遺留物品登記單上簽字，寫(xiě)清認(rèn)領(lǐng)人姓名，證件號(hào)碼。 濕的棉織品烘干后再打包。步驟/內(nèi)容標(biāo) 準(zhǔn) 每日下班前半小時(shí)到客房中心收取前日晚班、當(dāng) 日早班送交的客遺物品。 樓層物品需送到樓層工作間，當(dāng)面點(diǎn)清，數(shù)字準(zhǔn) 確。 按倉(cāng)庫(kù)規(guī)定時(shí)間領(lǐng)料。 按酒店檔案管理要求，定時(shí)清理。 各崗點(diǎn)上交的工作表格。 按收文、發(fā)文、時(shí)間、部門(mén)分類。 復(fù)印件清晰。 打印修改后的檔，無(wú)差錯(cuò)。 根據(jù)酒店安排工作的時(shí)間提前提醒客務(wù)部經(jīng)理。 各崗點(diǎn)信息回饋。 落實(shí)場(chǎng)地。 昨日晨會(huì)中提出的有關(guān)本部門(mén)的問(wèn)題解決情況。、數(shù)量齊全。、病人、殘疾客人、特殊要求的客人。 服務(wù)員返工后，須在返工項(xiàng)目上打“√”。（種類及數(shù)量）。）、離店時(shí)間（在旁注明收款員姓名）。 準(zhǔn)確填寫(xiě)樓層狀況（“o”表示住客房，“ ooo”表示待修房，“c/o”表示走客房，“v” 表示空房）。《飲料領(lǐng)用單》，補(bǔ)充樓層酒水。,無(wú)遺 漏。 根據(jù)單價(jià)核算總計(jì)數(shù)，確認(rèn)無(wú)差錯(cuò)。 在工作單該房號(hào)前注明“OK”。）：“xx房為空 房。 樓面領(lǐng)班工作程序RD11步驟/內(nèi)容標(biāo) 準(zhǔn)、衛(wèi)生間的工作程序全面檢查房 間、衛(wèi)生間。、無(wú)斑跡、毛發(fā)。、清潔、恭桶、浴缸清潔，無(wú)斑跡、水跡、 毛發(fā)。，風(fēng)量調(diào)至低檔。 床底無(wú)雜物。 家具無(wú)斑跡 、灰塵。 家具按規(guī)定位置擺放，無(wú)破損。：所有頻道畫(huà)面清晰，與服務(wù)指 南上所列頻道相符。 空調(diào)工作正常，無(wú)雜音。與其它崗位相接口的程序：序號(hào) 程序名 界面部門(mén)/崗位 樓面程序 樓面領(lǐng)班、客房中心領(lǐng)班管理隨想：（共5頁(yè)）________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________