【正文】 ............... 6 教學(xué)體系建設(shè) ................................................................................................................................................................. 7 學(xué)習(xí)體系建設(shè) ................................................................................................................................................................. 8 . 國內(nèi)電子商務(wù)實(shí)戰(zhàn)平臺(tái)功能區(qū)說明 ................................................................................................................................... 8 系統(tǒng)功能概述 ................................................................................................................................................................. 9 . 網(wǎng) 絡(luò)基礎(chǔ)建設(shè) ........................................................................................................................................................................... 9 實(shí)訓(xùn)室平面圖 ...............................................................................................................................................................10 . 電子商務(wù)攝影工作功能區(qū)說明 ..........................................................................................................................................10 攝影工作室效果圖 ......................................................................................................................................................11 三、 呼叫中心系統(tǒng)建設(shè) ....................................................................................................................................................................12 . 基本需求 ..................................................................................................................................................................................12 . 詳細(xì)需求 ..................................................................................................................................................................................12 . 方案組成及技術(shù)實(shí)現(xiàn) ...........................................................................................................................................................12 方案組成內(nèi)容 ...............................................................................................................................................................13 實(shí)訓(xùn)系統(tǒng)方案架構(gòu)圖 ..................................................................................................................................................14 商用呼叫中心系統(tǒng)方案架構(gòu)圖 ................................................................................................................................15 系統(tǒng)建設(shè)描述 ...............................................................................................................................................................16 呼叫中心實(shí)訓(xùn)平臺(tái)功能描述 ..............................................................................................................................................16 實(shí)訓(xùn)平臺(tái)功能描述 ......................................................................................................................................................17 班級(jí)、學(xué)員、角色、權(quán)限管理功能 ......................................................................................................................... 17 題集管理功能 ......................................................................................................................................................... 17 題集設(shè)計(jì)功能 ......................................................................................................................................................... 17 學(xué)員執(zhí)行題集功能 ................................................................................................................................................. 18 老師閱卷功能 ......................................................................................................................................................... 18 來電客戶信息模擬彈屏 ......................................................................................................................................... 18 坐席平臺(tái)系統(tǒng)管理功能 ......................................................................................................................................... 18 交換平臺(tái)功能描述 ......................................................................................................................................................20 業(yè)務(wù)系統(tǒng)功能描述 ......................................................................................................................................................23 CSR2020 基本組件 ...................................................................................................................................................... 23 CSR2020 會(huì)員卡組件 .................................................................................................................................................. 26 CSR2020 電話營銷組件 .......................................................................................................................................... 26 CSR2020 電子商務(wù)組件 .......................................................................................................................................... 28 CSR2020 電話問卷調(diào)查組件 ...................................................................................................................................... 29 CSR2020 項(xiàng)目媒體管理組件 ...................................................................................................................................... 31 CSR2020 工單組件 .................................................................................................................................................. 32 CSR2020 電視購物組件 .......................................................................................................................................... 33 CSR2020 考勤管理組件 .............................................................................................................