【正文】 Management The process Revision Cycle BPM Monitor Optimize Model Define Simulate Analyse Deploy Execute Discover 7/5/2020 Page 59 MTR Corporation Business Process Management Business Process Management suite /system – products to provide an integrated position environment/tools for posing, modelling and improving processes: – Create and execute explicit models – Support iterative process improvement – Support process modelling, design, development and execution via runtime environment – Vary in functionality and strength, . some better in Human Workflow Management, Business Rule Engine, Modelling/Simulation (Ilog vs. Interwoven) 7/5/2020 Page 60 MTR Corporation Agenda 1. Green IT 2. Strategic/Integrated Talent Development 3. Sourcing Strategy and Global Sourcing 4. Merger and Acquisition 5. Vendor Consolidation 6. Enterprise Architecting 7. Business Intelligence 8. Business Process Management 9. Software as a Service (SaaS) 10. Unified Communications 11. Embedded Open Source 12. Corporate Social Responsibility (CSR)/Sustainability 7/5/2020 Page 61 MTR Corporation Software as a Service (SaaS) ? An alternate delivery model from the licensed software model (initial fees + annual maintenance and support fee) ? Customers subscribe to use hosted software solutions and do not need to maintain themselves ? Shift the use of CAPEX from buying → paying for USE ? Users of such model expected to increase over next 3 years 7/5/2020 Page 62 MTR Corporation Software as a Service (SaaS) Drivers ? Internal IT moving to a business orientation (operating the infrastructure is perceived to be of less value) ? Focus on business processes and business applications ? Attention on “green IT” makes the purchase and operation of infrastructure in data centres feel “dirtier” than purchasing “power” from a “cleaner” external provider 7/5/2020 Page 63 MTR Corporation Software as a Service (SaaS) Drivers ? Business users being fortable with virtual, unseen infrastructure (interlike service) ? Strong desire for increased simplification, flexibility and scalability as opposed to a legacy infrastructure ? Increased and lowering costs of bandwidth makes it practical to locate infrastructure elsewhere but receive the same response and storage will make hardware less important 7/5/2020 Page 64 MTR Corporation Software as a Service (SaaS) Drivers ? Ease of approval for OPEX vs. CAPEX ? Rising costs of infrastructure ? High cost of constructing new environmentally attractive data centre vs. alternatives where the equivalent power is purchased from another entity that has built and operates the data centres ? Pay for use/ondemand is more attractive for those anizations with fluctuating volume of transactions 7/5/2020 Page 65 MTR Corporation Software as a Service (SaaS) Implications ? More choices on how and from whom ? Increase in need for services to design an architecture that will integrate 7/5/2020 Page 66 MTR Corporation Agenda 1. Green IT 2. Strategic/Integrated Talent Development 3. Sourcing Strategy and Global Sourcing 4. Merger and Acquisition 5. Vendor Consolidation 6. Enterprise Architecting 7. Business Intelligence 8. Business Process Management 9. Software as a Service (SaaS) 10. Unified Communications 11. Embedded Open Source 12. Corporate Social Responsibility (CSR)/Sustainability 7/5/2020 Page 67 MTR Corporation Unified Communications ? Inter and Inter Protocol (IP) offered costeffective and efficient ways and means of munications ? Voice, Data and Fax already integrated ? More integrated and costeffective solutions available ? Integrated messaging (voice, text, graphical) ? VOIP ? Combining voic and 7/5/2020 Page 68 MTR Corporation Unified Communications ? Human and device munications also converging ? Shift from Analogue → digital ? Opportunity and advantage to carry information on a unified infrastructure ? Responsibilities and budgets for such implementation may not be aligned or are fragmented among groups (building maintenance, voice munications, data munications, storage administration, access control) ? Opportunity to integrate the disparate types of information flow 7/5/2020 Page 69 MTR Corporation Unified Communications Draw from 4 core markets/technologies: ? Voice mail → unified messaging ? PBXs → IP PBXs, VOIP solutions, soft phone ? Emails → multi media message storing tools, flexibility ? Conferencing and collaboration – Audio conferencing – Video conferencing – Web conferencing – Converging → Collaboration – Integration with scheduling tools 7/5/2020 Page 70 MTR Corporation Unified Communications IP telephony expected to grow significant in next 3 years. Expect more valueadded UC applications leading toward Business Processes Integration ? Wired – Wireless – GPS ? Voice – Data – Face ? Graphic – Text Images 7/5/2020 Page 71 MTR Corporation Agenda 1. Green IT 2. Strategic/Integrated Talent Development 3. Sourcing Strategy and Global Sourcing 4. Merger and Acquisition 5. Vendor Consolidation 6. Enterprise Architecting 7. Business Intelligence 8. Business Process Management 9. Software as a Service (SaaS) 10. Unified Communications 11. Embedded Open Source 12. Corporate Social Responsibility (CSR)/Sustainability 7/5/2020 Page 72 MTR C。s strategy and goals. One part of this work is the pany39。 Practice ? Management Innovation needs talents 7/5/2020 Page 24 MTR Corporation Innovation is the only sustainable petitive advantage, for ? Enterprises need adaptive work force: – Rapidly respond to changes – Effective leadership to guide individual through change and deliver results ? Enterprise need to develop a