【正文】 ................................................................... 11 1. 客戶經(jīng)理管理 ........................................................................................................................................ 11 客戶經(jīng)理基本信息管理 ................................................................................................................. 11 客戶經(jīng)理任務(wù)管理 .......................................................................................................................... 11 客戶經(jīng)理日志管理 .......................................................................................................................... 11 客戶經(jīng)理培訓(xùn)管理 .......................................................................................................................... 11 2. 計(jì)劃任務(wù)管理 ........................................................................................................................................12 計(jì)劃任務(wù)制定 ..................................................................................................................................12 分解下達(dá) ..........................................................................................................................................12 (海量營(yíng)銷管理培訓(xùn)資料下載 ) 銳思網(wǎng) (),10 萬(wàn)資料 ,助你成功 ! 任務(wù)完成情況統(tǒng)計(jì) ..........................................................................................................................12 3. 銷售項(xiàng)目管理 ........................................................................................................................................12 客戶服務(wù)方案模型管理 .................................................................................................................12 服務(wù)方案項(xiàng)目管理 ..........................................................................................................................13 4. 客戶回訪 .................................................................................................................................................13 回訪計(jì)劃管理 ..................................................................................................................................13 回訪任務(wù) 管理 ..................................................................................................................................13 回訪內(nèi)容入庫(kù) ..................................................................................................................................13 回訪信息的查詢、匯總、統(tǒng)計(jì) .....................................................................................................13 5. 客戶關(guān)懷 .................................................................................................................................................14 6. 客戶維系 .................................................................................................................................................14 7. 客戶挽留 .................................................................................................................................................14 預(yù)流失模 型管理 ..............................................................................................................................14 客戶挽留方案管理 ..........................................................................................................................14 預(yù)流失客戶自動(dòng)管理 .....................................................................................................................14 預(yù)流失客戶的人工查詢 .................................................................................................................15 客戶挽留 ..........................................................................................................................................15 挽留效果評(píng)估 ..................................................................................................................................15 客戶流失原因分析 ..........................................................................................................................15 8. 績(jī)效考核 .................................................................................................................................................15 職責(zé)劃分 ..........................................................................................................................................16 實(shí)現(xiàn)方式 ..........................................................................................................................................16 五． 渠道管理 .................................................................................................................................................17 1. 渠道信息管理 ........................................................................................................................................17 代 理商 /分銷商檔案資料維護(hù) ........................................................................................................17 代理商 /分銷商賬戶管理 ................................................................................................................17 系統(tǒng)參數(shù)維護(hù) ..................................................................................................................................17 2. 渠道級(jí)別管理 ........................................................................................................................................18 3. 渠道業(yè)務(wù)受理 ........................................................................................................................................18 業(yè)務(wù)受理 ..........................................................................................................................................18 資源管理 ..........................................................................................................................................18 資源基礎(chǔ)信息配置 .......................................................................................................................18 分銷商資源管理 ....................................................................................................